Vacancy - Fleet Service Advisor Team Leader (Contact Centre)
Location - Alfreton
Salary - 30,000
Working hours - 4 days on, 4 days off, 1pm till midnight
Reference - OC19432
Do you want to work for only half the year? Working for a well-established Fleet Management company that prides itself on staff retention, progression, and training?
My client is looking for someone to hit the ground running as a Fleet Service Team Leader for a large company in Alfreton. If this interests you, please apply today!
Company benefits:
* Enrolment into Pension Scheme
* Healthcare Scheme
* Cycle to work scheme
* Recruitment Incentive Awards
* Increased holiday with service
* Free onsite Parking
Contact Centre Team Leader key responsibilities:
* Provide excellent standards of customer service
* Oversee a team of 4 on your shift
* Delegate tasks effectively
* Ensure KPIs are met
* Demonstrate exceptional customer care and rapport building
* Exhibit good listening skills to identify customer needs
* Handle all internet, email, and phone enquiries
* Make and answer calls professionally while adhering to company policies
* Work as part of a team to achieve personal and department objectives
* Manage and log all incoming email enquiries on appropriate systems
* Maintain and update reports and call logs
Ideal candidate will possess the following:
* Customer service experience within a contact centre or retail/sales
* Team leading experience
* Experience in dealing with emergency breakdowns and compliance events
* Ability to liaise with suppliers and manage cases from start to finish
* Ability to prioritize and identify services required for warranty and damage
* Excellent communication skills via phone and email
* Ability to adapt and work well with people
* Well-spoken with professional and polite mannerisms
* Good IT skills, particularly with Microsoft Excel
* Dedication to longevity and/or progression within the company
If this opportunity interests you, please submit your application, and we'll discuss the role and your CV.
Please note all applications will be strictly confidential, and we won't send your CV out without discussing it with you first.
Recruitment Consultant: Billy Olivier
Octane Recruit
Octane Recruitment
MDLOJ
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