Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.
STORE SUPERVISOR
Primary Purpose
The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision. As an integral member of the team, you will help to maximize store productivity and profitability by assisting in team building and staff development, goal setting, and by ensuring compliance with all Coach standards.
We are looking for an exceptional Supervisor that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Coach Service standards. In return, you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career.
PROFILE
The successful individual will leverage their proficiency to:
1. Create a high energy, sales and service focused environment;
2. Ensure all customers are being serviced according to the Coach approach standard;
3. Inspire team to meet and exceed performance standards;
4. Take initiative to act on development needs;
5. Maintain a confident and/or commanding floor presence;
6. Act as an advocate for the team;
7. Create partnerships with team members;
8. Represent the brand appropriately in all situations.
The accomplished individual will possess:
1. Experience in a retail service environment in a position of management;
2. Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
3. Ability to communicate effectively with customers and staff and maneuver the sales;
4. Ability to work flexible schedule to meet the needs of the business, including nights, weekends, and public holidays.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
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