Mandatory Skills: Strong understanding of hotel operations, booking systems, PMS, POS, and guest management platforms.
Key Responsibilities
Product Vision & Strategy
* Define and communicate a clear product vision aligned with hospitality business goals.
* Develop a strategic roadmap for technology solutions that optimize guest experiences, revenue generation, and operational efficiencies.
* Stay updated with industry trends, competitor solutions, and evolving technology to drive product innovation.
Stakeholder Collaboration
* Gather requirements from hotel management, operations teams, IT, and guests to identify key business needs.
* Work closely with marketing, finance, and operations teams to ensure alignment with business objectives.
* Engage with customers to understand their needs and prioritize feature development.
Backlog Management & Agile Execution
* Own and manage the product backlog, ensuring it is well-organized and prioritized based on business impact.
* Write detailed user stories, acceptance criteria, and technical specifications for development teams.
* Collaborate with Agile teams to refine requirements and ensure timely delivery of features.
* Conduct sprint planning, backlog grooming, and retrospectives to optimize workflow.
Technology & Integration Oversight
* Oversee integration with Property Management Systems (PMS), Point of Sale (POS), Customer Relationship Management (CRM), booking engines, and payment gateways.
* Work closely with IT and engineering teams to ensure APIs and third-party integrations function seamlessly.
* Ensure cybersecurity, data protection, and compliance with industry regulations (e.g., PCI DSS, GDPR).
Performance Monitoring & Optimization
* Define and track key performance indicators (KPIs) such as guest satisfaction, system uptime, and booking conversion rates.
* Analyze user behavior and system performance to make data-driven decisions.
* Continuously iterate and enhance product features based on feedback and analytics.
Training & Support
* Ensure proper documentation, training materials, and onboarding sessions for hotel staff and IT teams.
* Act as the primary liaison between users and development teams to address issues and drive continuous improvements.
* Work with customer support teams to resolve technical challenges effectively.
Required Qualifications
* Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
* Experience as a Product Owner, Business Analyst, or similar role in Hospitality IT.
* Strong understanding of hotel operations, booking systems, PMS, POS, and guest management platforms.
* Hands-on experience with Agile methodologies, Scrum framework, and backlog management tools (JIRA, Trello, Azure DevOps, etc.).
* Experience in API integrations, cloud platforms, and cybersecurity best practices.
* Excellent communication, stakeholder management, and problem-solving skills.
* Data-driven mindset with experience in analytics tools (Google Analytics, Power BI, etc.).
* Ability to adapt to a fast-paced environment and manage multiple priorities.
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