Are you an experienced administrator with a keen eye for detail and strong communication skills? Are you looking for an opportunity to support a fast-paced team in reducing failed appointments? If so, we have the perfect role for you!
About the Role:
We are seeking a motivated and detail-oriented individual to join our clients Planning team as an Administrator. This temporary position is expected to last until the end of June 2025. You will play a key role in reducing the number of missed appointments by proactively contacting customers via text, email, and telephone the day before their scheduled visits.
Your day-to-day tasks will include:
1. Contacting customers to remind them of their upcoming appointments
2. Updating customer records accurately through data entry
3. Meeting targets while ensuring high levels of attention to detail and accuracy
4. Taking meticulous notes and maintaining clear communication with both customers and team members
Key Responsibilities:
1. Communicate with customers to confirm appointments via phone, email, and text
2. Perform data entry to update customer records
3. Work efficiently under pressure to meet targets and deadlines
4. Pay close attention to detail and ensure accuracy in all tasks
Working Hours & Pattern:
1. Hours per week: 37 hours
2. Working Pattern: Monday to Friday, between 7:30am and 6:30pm on alternating shifts
About You:
To be successful in this role, you will need to have:
1. Strong administration skills and attention to detail
2. Proven experience in data entry and customer service
3. Excellent communication skills (both verbal and written)
4. The ability to work well under pressure and meet deadlines
5. A confident and professional telephone manner
6. A team player attitude, ready to collaborate and support colleagues
7. Experience with using multiple systems (desirable but not essential)
This is a fantastic opportunity to work in a dynamic environment with a friendly team. If you meet the criteria and are available to commit to this temporary role until June 2025, we would love to hear from you!
How to Apply:
Apply now or contact us for more information about this exciting opportunity!
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