Motor Claims First Response - Customer Advisor
Apply locations: Leeds, United Kingdom
Time type: Full time
Posted on: Posted 7 Days Ago
Job requisition id: 332790
Primary Details
The purpose of this role is to support the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate, and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
If you're passionate about making an impact and shaping the future of claims, this is the place for you!
Your new role:
* Serve as the initial contact for customers reporting motor incidents.
* Accurately log incident details into our system, ensuring all necessary information is captured.
* Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
* Provide clear and timely updates to customers throughout the claims process.
* Build and maintain strong working relationships with both colleagues and external partners.
* Maintain a high level of professionalism and customer service at all times.
* Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!
* Excellent organisational and time management skills.
* Good communication skills, both verbal and written.
* Ability to prioritise and manage workload efficiently with a keen eye for detail.
* Ability to handle sensitive situations with empathy and professionalism.
* Knowledge of Word and Excel.
* Previous customer service experience is preferred but not necessary.
We have an excellent training program lined up for you, and your role will officially begin in March 2025!
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best. That’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offers flexibility to suit what matters most to you.
Benefits
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working - balancing work and life is important so our flexible working opportunities are open to all.
* Pension: automatically enrolled into the QBE pension plan with employer contributions of 10% of your basic salary.
* Private medical insurance: fully comprehensive cover for you and all the family.
* Family friendly policies: 26 weeks leave at full pay regardless of gender identity or how you become a parent.
* Short term remote work abroad: request up to 20 days per year to work remotely from certain locations abroad.
To find out more about why you should work for QBE, visit our careers website.
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
About Us
We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.
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