Job Description
Birmingham City Council - Senior Housing Officer - Housing Options
Your new company
Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.
Your new role
We are looking for social housing professionals to join Birmingham City Council as a Senior Housing Officer within the Housing Options Centre based in Newtown. As a Senior Housing Officer, you will case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.
It will be your responsibility to investigate and respond to complaints and enquiries within corporate standards and timescales, you will regularly prepare and present, reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate
As well as this, you will attend and lead in meetings with customer groups to assess the ongoing requirements of the housing service and dete...