Key Responsibilities To complete Peer Reviews and large premium checks across the CSC, update results tracker, share feedback to the team in a timely manner throughout the month. Analysis of results and providing suggestions where improvement is required. Continuous review and development of the peer review and reporting process to improve the quality score and rework generated within the team. To generate and share comprehensive and detailed analysis/reports on the volume and quality of work processed within the CSC, to assess common issues and trends and report on findings with suggestions on improvements. Initiate appropriate actions to monitor and support service improvement/development across CSC function in collaboration with the CSC Manager, Supervisors and other key stakeholders as appropriate. To work with the Supervisors to identify learning and development needs. To be a technical expert within the CSC and point of contact for referrals, and the delivery of coaching where areas of improvement have been identified. To liaise with CSC, Underwriting, finance teams and IT & Ops to collate ideas of improvements, provide evidence based analysis of outcomes, feedback and solutions. Build and maintain networking links within Underwriting, finance teams and IT & Ops through holding and attending regular meetings both face to face and via conference calls. Conduct root cause analysis of Account queries and report findings to stakeholders Ability to travel between locations if required. Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance. Support the CSC in busy periods (such as close) when required. Carry out, as and when required, any additional tasks and responsibilities as are reasonably compatible with this job description and objectives. Assist the Quality and Governance Manager with developing robust controls of premium processing within the CSC Skills, Knowledge & Experience Experience of CSC systems and processes Excellent attention to detail Product Knowledge and Industry Experience Results-Orientated Report collation/writing experience Good computer skills including Microsoft Office Suite Good interpersonal and communication skills Problem solver Proactive and organised Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.