Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Hotel Night Receptionist
Based in: Cowley,
Cheltenham
Reports to: DUTIES AND RESPONSIBILITIES
* Ensure
the reception and coordination of arrivals and departures of guests, respecting
quality standards.
* At
night, ensure the daily End of Day closing on Opera.
* Maintain
efficient administration within the department preparing and submitting
operational reports on time.
* Ensure
all equipment of the department is kept clean and in good working condition.
* At
night, ensure the check-in of potential late arrivals or apply our no-show
procedure.
* At
night, ensure fire walks and safety checks are completed periodically
throughout the night and address any hazards or concerns.
* Take
charge of the hotel switchboard, inform customers, and redirect calls.
* Participate
in the management of the hotel & general mailbox by replying and
redirecting emails.
* Ensure
the good passage of instructions in the team as well as a good communication of
information to the housekeeping service.
* Ensure
that the workspaces are well kept and that all public areas are reset and guest
ready.Coordinate
security at the front desk/reception in order to maintain a high level of
safety for all our guests, hosts, goods and material, including key inventory
and guest’s belongings.
ABOUT YOU
Always
working on behalf of our guests and working with other team members. To successfully fill this role, you
should maintain the attitude and skills that follow:
* Social,
engaging and motivated.
* Reliable
* Flexibility
to respond quickly and positively to a range of work situations.
* Excellent communication skills.
* Knowledge
as well as abilities in other languages would be beneficial.
* Attention
to details and customer needs.
* Proficiency
with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an
entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain
the most motivated and talented people from all backgrounds and skills.
Here is what we can offer:
* On
the job and personalised training to develop the technical and managerial
skills necessary to develop a clear career path.
* Possibility
of inner company mobility within our foreign venues such as Italy, France,
Spain or Switzerland.
* Staff
discounts and benefits.
* Pension
scheme.