Job summary An opportunity has arisen for a Senior Medical Secretary to join our Cardiology Team at Worcestershire Royal Hospital. This post is a part time 12 month fixed term contract, providing full secretarial support within a busy department. The successful candidate will need to be an experienced secretary who thrives on a challenge and is confident and competent at prioritising their workload efficiently. You should possess excellent typing and communication skills. Furthermore, we require a motivated individual to provide a professional service to our patients and clinical staff whilst having a working knowledge of Microsoft word, email and the Trusts IT systems. If you are an experienced medical secretary, AMSPAR or equivalent this would be an advantage. For informal enquires please contact Laura Preston 01905 763333. EXT 39572 Main duties of the job For a detailed description of the role duties please refer to the main job description attached. JOB PURPOSE To provide comprehensive administrative andaudiotyping support for the Consultant Staff andtheirjunior teams, assisting with achieving Trust anddepartmental objectives through liaising withrelevant people and teams. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 25 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working, Home or remote working, Compressed hours Reference number C9365-24-1066-3 Job locations Charles Hastings Way Worcester Worcestershire WR5 1DD Job description Job responsibilities Key Responsibilities: All Secretaries should be able to undertake the following duties and are expected to work in teams to fulfil the requirements of the service. To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone, fax and email in an efficient and effective way. To liaise with other members of the secretarial/administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral To Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required/appropriate by the Directorate Management Team. Job description Job responsibilities Key Responsibilities: All Secretaries should be able to undertake the following duties and are expected to work in teams to fulfil the requirements of the service. To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone, fax and email in an efficient and effective way. To liaise with other members of the secretarial/administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral To Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required/appropriate by the Directorate Management Team. Person Specification Knowledge and Skills Essential Audio typing using Digital Dictation In-depth working knowledge of Microsoft Office Desirable Knowledge of NHS systems. Qualifications Essential GCSE English & Maths Recognised word processing / typing qualification AMSPAR Personal Qualities Essential Excellent verbal and written communication skills. Flexible and adaptable. Able to work under pressure. Ability to work under own initiative and part of a team. Highly motivated. Experience Essential Proven secretarial experience in healthcare environment. Experience of working in a busy office Desirable NHS experience. Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation Person Specification Knowledge and Skills Essential Audio typing using Digital Dictation In-depth working knowledge of Microsoft Office Desirable Knowledge of NHS systems. Qualifications Essential GCSE English & Maths Recognised word processing / typing qualification AMSPAR Personal Qualities Essential Excellent verbal and written communication skills. Flexible and adaptable. Able to work under pressure. Ability to work under own initiative and part of a team. Highly motivated. Experience Essential Proven secretarial experience in healthcare environment. Experience of working in a busy office Desirable NHS experience. Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)