The role of an Emergency 999 Call Handler (Emergency Medical Advisor) involves responding to calls made to 999, which are directed to one of our two Emergency Operation Call Centres. Staff in these centres are trained to use the NHS Pathways system to provide assistance in various situations, from minor illnesses to life-threatening emergencies. The assistance provided can range from offering lifesaving advice while an ambulance is en route to directing callers to more suitable services.
This role can be demanding, challenging, and ultimately very rewarding; however, it's not for everyone. Applicants will need to possess a range of skills to handle often stressful and emotional situations, while also demonstrating compassion and empathy to all callers, regardless of the circumstances. Successful applicants will show high levels of personal commitment to facilitate the delivery of a patient-focused service.
We seek individuals who have the drive and passion to make a difference in people's lives, as well as the personal resilience to work in a high-pressure environment. Candidates must be able to work well within a team and independently, possess fast and accurate typing skills, and have a good standard of education or equivalent experience. This role is suited to those who remain calm under pressure, excel at problem-solving, and have excellent interpersonal skills, along with an empathetic nature.
Further Information: The interview process will consist of six Multi Mini Interviews (MMIs), a call listening element, and a tour of the Emergency Operations Centre. Prior to the assessment day, candidates will be required to complete an online Psychometric test. All successful applicants will be required to undertake an Enhanced DBS check for adults and children.
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