We're Hiring Looking for a role in IT Support? We're looking for a 1st Line Support Analyst to join our team of amazing techs From our base in Loughton (IG10) we support our customers far and wide, from the building next door to the US of A. Deploying & supporting simple set-ups to complex infrastructures both on-premise and in the cloud. If you - Want a fast paced, varied role (no two days are the same) - Have a genuine interest in IT (you must have a clue) - Want to work with loads of tech (we've got plants here too) - Want to deliver excellence (Do or do not, there is no try) - Are a team player (its not a solo sport) - Can communicate effectively (-.-. -. -.-. .) - Can drive (a car not a club) Then - Get applying Responsibilities - Basic administration of Active Directory - Onboarding & offboarding users - Asset management - Processing hardware warranty repairs - Deployment & monitoring of endpoint protection solutions - Deployment of O/S & application patches - Undertake moves & changes Requirements - 1 year 1st line support experience - Sound knowledge of MS Office applications - Technically inquisitive Desirable - Experience supporting MacOS - Experience utilising IT Glue - Knowledge Android and iOS mobile technologies - Exposure / administration of Linux operating systems - A full UK driving license Personal Qualities - Truly passionate about IT and technology - Problem solving mindset - Excellent team player able to contribute ideas and support fellow team members at all times - Confident customer-facing skills - Organised and disciplined - A structured logical approach along with a professional work ethic Training Post probation, entitlement opens to a range of training with the aim of gaining industry certifications. Shifts Upon completion of probationary period, the role will require 5 days per fortnight on a Rota basis working an evening shift from 14:30 to 23:00 to support our overseas clients with additional payment for these shifts. In addition, 2 days per week on average will require working from a client site in Central London.