Job Title: Helpdesk Manager
Location: Fitzrovia, London
Job Type: Full-Time (Monday - Friday, 8:00 AM - 5:00 PM)
Flexibility: Hybrid Working Available
Salary: £45,000 per annum
Benefits: 33 days holiday, company pension, healthcare benefits, travel benefits
About Us:
We are a leading facilities management company based in the vibrant area of Fitzrovia, London. Our mission is to provide top-tier facilities services to our clients, ensuring their environments are safe, efficient, and comfortable. We are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports 20 sites and handles approximately 2,000 maintenance calls per month, alongside managing email requests.
Role Overview:
As the Helpdesk Manager, you will oversee a team of three helpdesk operatives, ensuring the efficient handling of maintenance requests across multiple sites. Your primary focus will be on ensuring that all processes are followed in alignment with our Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This role is essential to maintaining the smooth operation of our helpdesk, ensuring high levels of client satisfaction.
Key Responsibilities:
* Team Management: Lead, motivate, and manage a team of 3 helpdesk operatives who handle around 2,000 maintenance calls and numerous email requests monthly.
* Process Oversight: Ensure all helpdesk processes are followed efficiently, meeting KPIs and SLAs across 20 sites....