Appointments Clerk/Receptionist - Radiology - Band 2
NHS AfC: Band 2
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
* Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
* Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
* Excellence – Striving to be the best that we can be. Innovating and learning from others.
* Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
* Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULHT team.
Job overview
There are 7 Radiology Departments across United Lincolnshire Hospital's NHS Trust, offering MRI, CT, Ultrasound, Dexa, X-Ray, Fluoroscopy and Interventional services.
We perform over 300k examinations per year providing a 24 hour service for emergency procedures. The departments carry out a wide range of procedures including plain film radiography, barium studies, A/E Trauma, IVU’s, theatre, dental and interventional fluoroscopy. The MRI, CT and Ultrasound departments are constantly developing and expanding their service provision.
Main duties of the job
Suitable applicants will undertake duties within the appointments and Reception teams based at Louth County Hospital.
The successful applicant will join the team of Administration clerks in appointing investigations, liaising with patients, clinicians and Radiology clinical staff. Appointments will be scheduled to ensure there are no breaches of waiting times, using the Radiology Information System (RIS), inputting data and informing patients and clinicians of appointment dates and times. Reception duties will include welcoming patients into the department and attending them for their Radiology appointment; in addition to answering any queries.
We welcome applications from caring, flexible, enthusiastic and motivated individuals who wish to assist all aspects of the appointments, general administration and the reception of this busy, varied and friendly Radiology department.
Person specification
Qualifications
* GCSE in Maths and English (or equivalent qualification) OR NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification)
* CLAIT or European Computer Driving Licence or equivalent
Previous Experience
* Experience of working in a customer care or reception environment
* Knowledge or experience of NHS working
* Be accurate and pay attention to detail in work produced
* Good written and verbal communication skills
* Ability to prioritise and organise own workload
* Awareness and Knowledge of the dignity in care agenda
* Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
* Understanding of NHS waiting times Targets
* Experience of Health Records, Outpatients and Waiting List
* Understanding of booking systems, maintaining diaries
Specific Requirements
* Ability to work to tight deadlines
* Ability to maintain confidentiality
* Ability to work as an individual and as part of a team
ULHT recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer.
As a responsible employer ULHT would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19.
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULHT reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULHT where applicable. There is no requirement to reimburse ULHT for this cost.
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