Job summary Friar Gate Surgery is a small, friendly surgery which is expanding and we are looking for enthusiastic multi-taskers to join the team. Main duties of the job Post - 30 - 37.5 hours per week Job responsibilities: Management of medical records Work with the Medical Secretary in facilitating the production of Insurance, Medical Reports and Subject access requests Work with the Practice Manager and Partners on Patient Online Access Requests using the IGPR system or equivalent Communicate with patients to facilitate care Ensure correspondence, reports, results etc. are filed in correct records Ensure records and reports are kept neat and tidy all necessary information recorded correctly Support data accuracy and reporting within the Practice Administrative support Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date 2 Week Wait Cancer Referrals General Referrals Pathology results Immunisation recalls Summarising/coding incoming correspondence Appointment scheduler and associated staff rotas Liaise with external providers to facilitate care for patients Assisting the Medical Secretary in billing private work payable to the Practice Meeting minutes Run reports and contact patients by phone, email and digital messenger QOF, Safeguarding and other enhanced services Other admin as required About us Friar Gate Surgery pride themselves on having a supportive feel to the teams with a good work/life balance. We invest in our staff within this professional and caring atmosphere. Patients are at the centre of all of our work so providing excellent clinical care and a very good patient service, sometimes at very difficult stages in patient's lives, is our aim. Date posted 12 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A1484-25-0001 Job locations Agard Street Derby DE1 1DZ Job description Job responsibilities Job Summary: To provide administrative support and services to all members of the practice management team. Job responsibilities: Post - 30 - 37.5 hours per week Job responsibilities: Management of medical records Work with the Medical Secretary in facilitating the production of Insurance, Medical Reports and Subject access requests Work with the Practice Manager and Partners on Patient Online Access Requests using the IGPR system or equivalent Communicate with patients to facilitate care Ensure correspondence, reports, results etc. are filed in correct records Ensure records and reports are kept neat and tidy all necessary information recorded correctly Support data accuracy and reporting within the Practice Administrative support Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date 2 Week Wait Cancer Referrals General Referrals Pathology results Immunisation recalls Summarising/coding incoming correspondence Appointment scheduler and associated staff rotas Liaise with external providers to facilitate care for patients Assisting the Medical Secretary in billing private work payable to the Practice Meeting minutes Run reports and contact patients by phone, email and digital messenger QOF, Safeguarding and other enhanced services Other admin as required Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities Job Summary: To provide administrative support and services to all members of the practice management team. Job responsibilities: Post - 30 - 37.5 hours per week Job responsibilities: Management of medical records Work with the Medical Secretary in facilitating the production of Insurance, Medical Reports and Subject access requests Work with the Practice Manager and Partners on Patient Online Access Requests using the IGPR system or equivalent Communicate with patients to facilitate care Ensure correspondence, reports, results etc. are filed in correct records Ensure records and reports are kept neat and tidy all necessary information recorded correctly Support data accuracy and reporting within the Practice Administrative support Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date 2 Week Wait Cancer Referrals General Referrals Pathology results Immunisation recalls Summarising/coding incoming correspondence Appointment scheduler and associated staff rotas Liaise with external providers to facilitate care for patients Assisting the Medical Secretary in billing private work payable to the Practice Meeting minutes Run reports and contact patients by phone, email and digital messenger QOF, Safeguarding and other enhanced services Other admin as required Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential GCSE grade A to C English and Maths Desirable Customer Service experience in any background Data management and reporting experience Understanding of issues dealing with vulnerable people Person Specification Qualifications Essential GCSE grade A to C English and Maths Desirable Customer Service experience in any background Data management and reporting experience Understanding of issues dealing with vulnerable people Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Friar Gate Surgery Address Agard Street Derby DE1 1DZ Employer's website https://www.friargatesurgery.co.uk/ (Opens in a new tab)