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* Senior Care Coordinator - Wokingham - Permanent
* This is a Senior Care Coordinator role based in Wokingham
About Our Client
This is a leading company in the healthcare industry employing over 5000 people. They have a strong presence in Wokingham and are committed to providing outstanding care services with a focus on quality, compassion and efficiency.
Job Description
* Lead on the ongoing management of your caseload of packages with an in-depth understanding of your area; know your client and carers to ensure an expert approach to filling packages and the hours of care required.
* Schedule a consistent and quality focused rota of carers for your packages to meet the needs of the client.
* Utilise the internal system to allocate and coordinate carers and ensure all clients' required hours are met and tracked on the system.
* Utilise the system to report on KPIs such as hours filled, pro-actively contribute to increasing filled hours of care, through carer capacity and/or working with the compliance and talent team.
* Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
* Conduct phone observations and supervisions with carers, checking in on well-being and performance, and with the support of Seniors and the Operations Manager manage any risks and performance issues.
* Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
* Collaborate with the talent team to jointly schedule the "meet and greet" for new careers and the client, act as the conduit between the client and carer for a successful placement.
* Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers Lead on internal collaboration and effective ways of working with the compliance, training and plans.
* Act as a point of escalation to the care coordinators with a confident approach in supporting solutions.
* Take the lead on new care package mobilisations.
* Motivated by managing a small team of 2 care coordinators, with a coaching management style. Ensure industry and company policies and procedures are followed by the wider team.
The Successful Applicant
A successful Senior Care Coordinator should have:
* Strong experience gained in a care/health environment, ideally in a senior support or co-ordination capacity.
* Strong rota management experience with the ability to provide resourcing solutions to issues.
* Experience in providing high-level customer service, ensuring enquiries are handled with a polite and informative approach.
* Excellent communication style, with a confident phone approach that develops trust and understanding.
* Comfortable and confident communicating with customers, their families and other care professionals.
* Excellent communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to carers, clients and to the team alike.
* You remain calm and professional when handling resource allocation and handling queries.
* Have enthusiasm in busy periods and ability to work in a team.
What's on Offer
* A competitive salary of approximately £28,000 - £35,000 per annum.
* Opportunity to work in a rewarding role in the healthcare industry.
* Regular professional development and training opportunities.
* A positive and supportive work environment.
Please note, this role is 5 days office based with car parking on site.
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