Service Advisor (part-time, 22 hours per week. Happy to explore suitable shift pattern to suit candidate. Fixed-term 12 months)
Evans Halshaw Ford Merthyr Tydfil
Salary of £13,428 with £2,400 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services (pro-rata for part-time)
Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Ford Merthyr Tydfil?
As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
What does the role of Service Advisor involve?
1. Provide estimates for work, and book in service and repair work for our customers’ vehicles
2. Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
3. Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
What qualities do I need to succeed in the Service Advisor role?
4. Background in customer service and an interest in the automotive industry, whether above or below the bonnet
5. Flawless organisation skills, and confidence with using computer systems
6. Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
7. Dedication to providing an incredible service, with a passion for making our customers happy!
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.
Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.