We have a fantastic opportunity to join a growing Technical Solutions Provider. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be crucial in providing both onsite and remote IT support, ensuring clients receive top-notch technical assistance.
You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Responsibilities:
* Workstation operating system issues of any kind.
* Printer issues of any kind.
* Standard business application (Office, etc.) issues of any kind.
* Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
* Basic networking troubleshooting related to desktop connectivity.
* Answer incoming Quick Fix calls from clients.
Skills/Must have:
* Experience with Windows and Mac OS troubleshooting.
* Prior experience in Helpdesk support or a similar role.
* Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
* Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
* Experience with Managed Service Providers (MSPs) is highly desirable.
* Valid driver's license and access to a vehicle for client visits."
Benefits:
* Paid Time Off
* Comprehensive Health Plans
* Life and Accident Insurance
* Accident and Disability Coverage
* Company-paid training and certification
* Retirement Security
* Health & Wellness Program
* Salary Advancement
Salary:
* Pay rates start at $19.19/hr up to $34.56/hr and vary by experience and location.
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