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Technical Services Manager
Department: Site - Office Buildings
Employment Type: Full Time
Location: 80 Strand
Compensation: GBP 65,000 - GBP 70,000 / year
Description
MAPP is the UKs leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. Thats why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Technical Services Manager
Team : FM - Technical Services
Who Does This Role Report Into? Associate Director - Technical Services
Role Summary / Purpose and Scope
* Provide a dedicated technical resource to the operational teams across their portfolio.
* This role will be based at 80 The Strand for 3 days per week, with the TSMs responsibility opening out to the wider portfolio for the other 2 days.
* Liaise with the Building Management operational team to assist in the delivery of any MEP-focused ESG.
* Delivery MAPP FM Consultancy activities across their portfolio.
* Take a lead role in building optimisation implementations across your portfolio.
* Consider implementation of new technologies including Smart buildings solutions and Internet of Things (IOT) monitoring solutions.
* MEES, or carbon to net-zero initiatives.
* Take a lead role in liaising with any fit-out, project work, or redevelopment instructions.
* Review technical documentation on behalf of managing agents relating to fit-out, project, or redevelopment work.
* Lead and assist operational teams with management and partnerships of MEP/VT supply partners, including consultants where appropriate.
* Provide advice and guidance on any MAPP-instructed MEP or VT projects and escalate these requests to the Technical Service Director.
* Provide guidance to responsible persons on the management of compliance documentation and associated actions arising.
* Provide ad hoc technical resources to ensure MEP compliance audits are completed in line with the requirements of ACOPs, ISO, and British standards applicable to MAPPs management to aid the MAPP V1 standards.
* Contribute to the Facilities Management, Building Consultancy, and Sustainability teams service offering, and develop a partnering ethos to aid the MAPP V3 offers.
* Provide input and comment on project works, from an ongoing maintenance and facilities management perspective.
* Carry out other assessments as required to support the larger business including H&S audits/inspections, FRA, Environmental, GDPR and FM audits and reviews.
* Further travel may be required to support projects, workload, sickness and leave of the larger team.
* Any other reasonable line manager requests.
Skills, Knowledge and Values
Skills (People & Technical)
* Engage with the Facilities Management, Building Consultancy, and Sustainability teams and develop a partnering ethos to aid V3 offers.
* Assist in the administration of MAPPs MEP Data in Risk Wise and other electronic management systems for the Facilities Management Team.
* Assist with the management of technical site inspections and audits.
* Take a lead role in liaising with any fit-out, project work, or redevelopment instructions.
* The role may require a degree of out-of-hours support and guidance for maintenance and emergency activities as required.
* Assist with increasing the FM, Surveying, and Sustainability competency base.
* Manage a team aligned with the MAPP Values.
* Support the Facilities Management Team on small building works projects such as fabric works, plant replacement, and insurance works, ensuring projects are delivered on time, cost, and quality.
* Provide Engineering contact touchpoint for business, direct questions either upward to TSD or via consultants support network.
* Periodic Audits Management in conjunction with MEP consultants, review of Contractor PPM documentation and Contractor logbooks, inspections of Plant Room and M&E equipment to ensure good condition and operation.
* Review of Water Management System and Closed Water testing data.
* Review of all MEP-related H&S requirements and associated documentation.
* Review of Contractors performance against KPIs.
* Periodic review of Energy performance and advice on sustainability data provided by the MAPP sustainability team or clients nominated representative.
* Chair periodic contractor meetings and issue minutes thereafter to ensure the closing out of issues.
* Full review of all contractor quotations and review with the contractor as required and/or recommendations for instruction provided to the client.
* Provide ad hoc advice to clients on all M&E services on-site as required.
* Consider implementation of new technologies including Smart buildings solutions and Internet of Things (IOT) monitoring solutions.
* Please check Role Profile for full list.
Values & Behaviour
* Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
* Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
* Self Management including showing initiative, being proactive and meeting deadlines.
* Embracing Change including Technology.
* Engaging with the Big Picture.
* Great service delivery including working in partnership with internal and external individuals and good communication in written and verbally.
* Innovative Solutions and Problem Solving.
* Strong written and verbal communications including report writing.
* Achieving Results and Prioritising Work including attention to delivery to all stakeholders.
* Developing Self and Others and willing to learn.
Experience and Salary
Level of Experience / Certifications:
* 4 years experience of working in a similar role.
* Demonstrable understanding of building engineering, technical services, and maintenance, typically in high-quality commercial office property.
* Experience of managing fit out works from the Landlord perspective.
* Solid understanding of Health & Safety, COSHH, L8, LOLER, PUWER, IPAF, PASMA, CDM, and High Voltage distribution.
* Knowledge of working at height, confined spaces, pressure systems and substantial knowledge of operating, maintaining, and HVAC systems.
* Computer literate; able to create spreadsheets, presentations and write logical, concise, and persuasive reports.
* H&S and Fire safety understanding and assessments.
* Relevant Engineering qualification or experience.
* Relevant professional and/or technical qualification or membership IWFM/ NEBOSH/ IOSH.
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience): GBP 65,000 - GBP 70,000 per annum, depending on experience.
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