About the Role: Join a prestigious City office as a Senior Facilities Manager overseeing all soft services to ensure operational excellence. You will manage a diverse range of services including Security, Cleaning, Reception, Hospitality & Catering, Document Solutions/Mailroom, Switchboard, Plants & Landscaping, Wellness, and third-party sub-contractors. This role is pivotal in delivering exceptional service quality to tenants and fostering a collaborative environment within a multi-disciplinary team. Key Responsibilities: Operational Management: Lead 3rd party contractors to uphold service standards, conducting regular performance reviews to meet SLAs and KPIs. Tenant Liaison: Act as the primary contact for all tenant requirements, ensuring prompt resolution of issues and overseeing events coordination. Project Management: Drive facilities-related projects from inception to completion, ensuring adherence to timelines and budgets. Financial Oversight: Manage Facilities Services and Service Charge budgets, optimizing spend and supporting tendering processes. Health & Safety: Implement and maintain H&S policies in alignment with regulatory requirements, supporting Business Continuity planning. Skills & Qualifications: Minimum 5 years' experience managing Facilities Services in a multi-tenanted environment. Strong analytical skills with the ability to solve complex problems under pressure. Proven track record in both hard and soft facilities management, ideally with Health & Safety certification (e.g., IOSH). Excellent communication and interpersonal skills, fostering collaborative teamwork. Proficiency in MS Outlook, with solid skills in MS Excel and PowerPoint. Why Join Our Client: This is an opportunity to lead operations in a prestigious City office environment, ensuring best-in-class service delivery and driving continuous improvement initiatives. You'll benefit from a competitive salary, bonus structure, corporate benefits, and opportunities for professional development. How to Apply: If you have the skills and experience required for this role and are ready to take on a new challenge in facilities management, apply now.