Graduate Customer Support Engineer – Biomolecular Solutions, Cheadle Hulme
Client: [Client Name]
Location: Cheadle Hulme, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 778fa9aa6da3
Job Views: 7
Posted: 13.02.2025
Expiry Date: 30.03.2025
Job Description
Job Title: Graduate Customer Support Engineer – Biomolecular Solutions
Job Location: Cheadle Hulme, UK
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level: Entry level
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. You will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our Biomolecular Services (Automation, Genomics, and Cell Analysis).
Your main responsibilities will be:
* Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
* Contact customers in a timely manner and schedule services efficiently.
* Connect with manager and sales team to understand and meet customer needs and expectations.
* Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
* Complete administrative paperwork and computer reports promptly and accurately.
* Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered.
* Address customer requests for service and communicate proactively before, during, and after service.
For this role, you will be working remotely combined with travel to customers primarily in the area from Leeds to Manchester, but with occasional travel further in the UK when required (with occasional nights away).
Qualifications
We are looking for an individual with the following background:
* A recent university degree in a Life Sciences related field (Molecular Biology, Biochemistry, Biotechnology, etc.).
* At least a first hands-on experience (internship/placement, university project, or first position) preferably in a lab with biology techniques (PCR, Gel Electrophoresis, Flow Cytometry, Spectroscopy).
* Full proficiency in English.
* A valid driving license.
On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
* Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities.
* Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance).
* Outstanding company culture.
* Career development opportunities.
We will make sure you get all the training and development opportunities you need to become the best in your field.
Additional Details
This job has a full-time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Travel Required:
100% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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