Online Client Advisor (Consumer)
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Location : Bracknell
Salary: Competitive
Our client inspires 55 million daily users to train using their innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, they have rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join the team! You will naturally fit with their culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
The Role
Achieve and over-achieve inside sales targets
Deliver a premium level of customer satisfaction by understanding their needs and offering the right solution to reach their goals
Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
Schedule visits with your retail and field sales colleagues where the customers needs are best placed within these areas
Keep up-to-date as a product and solutions expert, being a credible company Ambassador
Maximise outbound call campaigns
Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
Collect and share adequate market feedback with relevant departments
Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
Oversee the process from order to installation and payment to ensure sound execution of the sale
Provide customers with CAD visuals of their spaces and solutions (full training provided)
Skills and Qualifications
Knowledge of the steps within the sales process previous software sales experience highly desirable
Previous experience selling into the corporate environment
CRM and pipeline management
Exceptional customer relations (oral and written)
Knowledge of fitness, performance, health and product use
Communication, active listening and remote presentation skills
Social media, IT proficiency and digital skills
Integrity and humility
Hunger and drive
Passion and optimism
Team player and collaborative
Independent and organised
Curious problem solver
Results driven, "Refuse to Lose" mentality
Loves the companys products
Passion for sport, fitness and wellness
Benefits
Competitive salary (They have nothing to hide, the job postings just do not show this information easily)
High-end and up-to-date tools to do the job well
On-site premium showroom (also the staff gym!)
25 days annual leave (increasing further with long service) plus UK Bank Holidays
Free parking
Free premium Italian coffee
Pension and Life Assurance scheme
Private Medical Insurance
Corporate Wellness Programme and wellness benefits
Retailer discounts portal and partner benefits
Employee Assistance Programme
Product employee purchase scheme
Comprehensive induction programme
Promoting from within is their first priority
Amazing people!
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
The company is an equal opportunities employer. They welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
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Remote working/work at home options are available for this role.