Receptionist
Salary: £10.18 - £11.44 Per Hour, Plus Desirable Benefits
Permanent Contracts Available
(40 hours per week)
At Port Lympne Hotel & Reserve, we are seeking a Receptionist to join our team.
As a receptionist, you will be responsible for providing a smooth and efficient service for our guests when checking in and out of our reception areas. You will deal with all guests’ queries and provide a prompt and professional service to exceed their needs and expectations.
Who we are looking for:
An individual with exceptional front-facing and telephone customer service skills, who can build an excellent rapport with our guests and provide excellent product knowledge of the park’s experiences and services. You will have the ability to remain calm under pressure while managing guest complaints and providing a resolution in a timely manner. Previous experience working in a front-of-house/customer-focused service delivery role is desirable.
Contract details:
Rate of pay is £10.18 for under 21s and £11.44 for over 21s. We are offering a flexible hour position, where working hours may vary depending on business needs. However, we can generally guarantee 40 hours per week. Please note that while we strive to provide consistent hours, the nature of this contract means that there may be occasional fluctuations. Fixed hour contracts may also be available upon successful completion of probationary periods (3 months). Job shares considered. Working hours will include weekdays, weekends, and bank holidays. Day and evening availability is required. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have the right to work in the UK and hold a valid UK driving license.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters, and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action, and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, ‘Customer’, and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.
Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
* 28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rata to start date and working hours).
* Comprehensive training and development opportunities, including workshops and e-learning.
* Enhanced Sickness, Maternity, and Paternity Policies.
* Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
* Exceptional discounts on food, retail, and accommodation at our parks.
* Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
* A great working environment with lots of social activities.
* Company Pension.
* And many more length or service-related rewards and Benefits.
Your adventure awaits.
#joinourpride
To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter.
Job Type: Permanent
Pay: £10.18-£11.44 per hour
Expected hours: No more than 40 per week
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Store discount
Schedule:
* Holidays
* Monday to Friday
* Weekend availability
Application question(s):
* Do you have exceptional front-facing and telephone customer service skills, who can build an excellent rapport with guests? Tell us here:
* Do you have previous experience working in a front-of-house/customer-focused service delivery role?
Experience:
* Customer service: 1 year (preferred)
* Receptionist: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Application deadline: 20/01/2025
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