Job Title: Customer Service Team Leader Location: Coventry Hours: Commensurate with the position of your role within the organisation, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties. The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of half an hour. Working between 8:00am - 17:00pm, any 5 days from 7 days, however predominantly Monday to Friday. Reward Package Reward Package 25 days annual leave bank holidays Bonus Scheme Pension Scheme - 5% matched Perkbox Life Assurance Employee Assistance Program Training & Development Opportunities Free Parking Service Awards Health Shield Plan Help at Hand - health and wellbeing Company At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day. This means our focus is: Faster and agile fleet management Operational excellence Capture long term profitable customers United Group for stronger market leadership Secure our great people and our assets We value the talents and ideas of everyone on our team, especially our new hires. We can't wait to see what you'll make happen. Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us Role We are currently recruiting for a Compliance and Fleet Team Leader to join our team based at our Head Office in Coventry. The main purpose of this role will be to communicate with both Customer and Supplier to ensure that all administration duties for our vehicles is managed on a best cost/quality basis, in line with legal requirements and agreed KPI's. Responsibilities Adhere to all statutory requirement regarding fire, health, safety and hygiene. Participate in cross / multi skilled training within your department or other departments as deemed appropriate by your Manager. Carry out any reasonable instruction as directed by a Manager [or Director]. Deal with all internal and external customers in a professional and courteous manner at all times. Maintain a high level of dress and appearance at all times adhering to PPE where the role requires this Attend any training sessions as requested and adhere to all company regulations. From time to time you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management. Job Specific Responsibilities and Accountabilities Management of Compliance team and Fleet admin. Administer allocation of old fleet after new fleet delivery. Process all uplifts/decreases and refurbs. Process and maintain weekly store queries. Assist with management of Spares and Spares map. Carry out reporting administration including FOP report, Mobilovan, Exceptions, KPI & AR Tracker and Masternaut Activity report. Management of Drivesafe contract. Management of RIY. Monitor and maintain estimate inbox. Process Under £800 estimates. Manage Fleet queries from team, online fleet admin and stores. All other general administration duties. To ensure all administrative duties are adhered to. Contractual KPI's are up to date and reports sent on time every time. To ensure that all compliance events are carried out in line with legal and KPI requirements. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform in the role. Person Specification Good standard of Education with a minimum of GCSE Maths and English or equivalent. The job holder will have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/Contract Hire/Flee Management vehicles with third party suppliers. Knowledge of and a background from the commercial vehicle transport industry. Technical knowledge of light commercial vehicles and good understanding of vehicle engineering and road transport law desirable. Proven track record of cost management within a similar environment. Commercial vehicle awareness. Good communication skills at all levels. I.T literate. Will work best on their own initiative and take pride in ensuring that work is seen through to completion. To be flexible in attitude in providing solutions to problems. Able to interact confidently with customers, suppliers, be a team player, and build credibility with same.