Team Leader | Admissions | Competitive Salary | Private Healthcare | Full-Time | St Mellons, Cardiff
Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Admissions team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Previous experience is not essential, however, exceptional customer service skills are a must.
The purpose of this role is to ensure the delivery and administration management of all stages of the booking process including admissions and pre-op assessments across all payors for the entire Patient Support Centre. To ensure the admissions admin team provide a high standard of customer service to all patients, consultants, NHS partners, staff and visitors. To manage workload effectively and efficiently in line with the demand of the business, adhering to all relevant KPI's, clinical standards and commercial requirements.
Duties and responsibilities
1. To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance
2. To adhere to HR policies and procedures within the admissions and pre op admin, including managing sickness, annual leave and underperformance management
3. Ensure all administrators within the team have monthly 1-2-1's and feedback sessions and EE's set
4. To run a team me...