Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.
Product Documentation
At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges. Documentation is a crucial component of our product experience, and critical to driving the adoption by making it easy for developers and architects to learn and find information about our products. As the Director of Product Documentation, you will manage a growing team of technical writers to deliver world-class documentation for our entire product portfolio.
This is an exciting and challenging opportunity that requires collaborating with various stakeholders who have a variety of perspectives and opinions, establishing an effective leadership structure for a growing organization, managing many simultaneous priorities across a large and varied product line, and working to continually improve and innovate on the way we develop and deliver technical contents to developers and architects.
Knowledge
* Possesses extensive domain knowledge in technical writing, documentation management, and the software industry.
* Good understanding of documentation strategies with experience leading numerous successful initiatives to maintain high-quality documentation for complex software products.
* Demonstrates a comprehensive grasp of the competitive landscape and industry standards, leveraging this knowledge to ensure our documentation remains cutting-edge and provides a strategic advantage.
Responsibilities
* Leads a growing team of technical writers to deliver best-in-class documentation for all our products.
* Works closely with Product Management, Engineering, and Developer Advocacy teams to improve and innovate on the way we develop and deliver technical contents to developers and architects.
* Drives transformation towards an innovative digital experience (e.g., in-product content, contextual help, optimized search, and proactive suggestions).
* Collaborates with all content delivery teams across Couchbase to create a shared set of content standards and guidelines.
Qualifications
* Bachelor’s degree in technical writing, computer science, or a related field with at least 10+ years of experience in managing a product documentation team.
* Deep experience with technical writing practices for enterprise software products.
* Proven track record on delivering best-in-class product documentation for enterprise infrastructure software technologies, preferably with a focus on databases or database management software development.
* Demonstrated ability to lead complex strategic and operational initiatives and deliver in a timely and predictive manner.
* Excellent communication skills, both written and verbal.
* Experience working with remote teams.
Why Couchbase?
Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:
* Generous Time Off Program – Flexibility to care for you and your family.
* Wellness Benefits – A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs.
* Financial Planning – RSU equity program, ESPP program, Retirement program and Business Travel Insurance.
* Career Growth – Be valued, Create value approach.
* Fun Perks – An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
* And much more!
* Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.
Disclaimer
Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.
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