Castleton Health Centre are looking for an experienced, flexible and enthusiastic full-time Practice Business Manager to join the team. The successful candidate will support the six Partners to achieve its strategic aims and objectives in an efficient and effective manner.
Main duties of the job
The ideal candidate will:
1. Possess relevant degree / or management qualification / or equivalent experience.
2. Be able to lead, motivate and performance manage a team.
3. Manage change.
4. Have excellent communication skills.
5. Prepare for meetings both at Practice and Primary Care Network level.
6. Be self-motivated, flexible and extremely organised.
7. Have good knowledge and experience of financial management.
8. Have excellent IT skills.
9. Have excellent knowledge of EMIS Web, Docman, CQRS, PPA, DSP Toolkit, MJog and other primary care IT systems.
10. Perform other Practice Business Manager duties as deemed appropriate by the Partners.
About us
The practice team consists of six Partners, 2 salaried GPs, a full complement of nursing and administration staff who work effectively and efficiently to offer excellent patient care.
Job responsibilities
Job Responsibilities
Strategic Management
1. Keep abreast of current affairs and identify potential threats and opportunities.
2. Contribute to the practices strategy and develop ideas for future practice development.
3. Monitor and evaluate performance of the full practice team against objectives.
4. Facilitate communication within the practice and with relevant outside stakeholders.
5. Contribute to the practice development plans and oversee the implementation of the aims and objectives.
6. Oversee QOF, map the progress throughout the year and the monthly recalls.
7. Be aware of Local Commissioned Services and locally commissioned schemes.
8. Participate in Primary Care Network objectives and achievement of targets.
Human Resources
1. Oversee the recruitment and retention of staff.
2. Monitor skills mix and deployment of staff.
3. Organise and oversee induction and training of all staff and trainees.
4. Implement staff appraisal and monitoring systems.
5. Keep abreast of changes in employment legislation.
6. Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).
7. Monitor, organise and record all staff training.
Finance
1. Record all income and expenditure due to or made by the practice.
2. Manage and reconcile all bank accounts including petty cash.
3. Process payments.
Organisational
1. Work with the Partners to ensure CQC compliance.
2. Arrange meetings, prepare agendas and ensure distribution of minutes as necessary.
3. Develop Practice protocols and procedures, review and update as required.
4. Develop and review Health and Safety policies and procedures and keep abreast of current legislation.
5. Ensure that the practice has adequate disaster recovery procedures in place. Review, assess and update Business Continuity Plans on a regular basis.
6. Collate significant event reports and use as training opportunities.
7. Undertake periodic reviews of all complaints and significant events at the relevant meetings.
8. Undertake and arrange audits as required.
9. Submit annual complaints audit.
IT
1. Keep aware of the latest developments in primary care IT demands.
2. Ensure that the practice has effective IT data security and disaster recovery plans in place.
Information Governance
1. Review Practice policies and protocols, updating where necessary.
2. Ensure Staff members are trained and compliant with practice and Data Protection legislation.
3. Ensure compliance with GDPR.
4. Ensure Privacy Policy compliance.
5. Ensure any data breaches are reported in accordance with GDPR, DSP Toolkit, ICO recommendations.
6. Maintain and update Records and Retention policy and log.
7. Submit annual Data Security Protection Toolkit.
Premises and Equipment
1. Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. Liaise with Business Manager.
2. Ensure that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
3. Actively identify, report, and correct health and safety hazards and infection hazards immediately when recognised.
4. Ensure that Practice premises are properly maintained and compliant with regulations.
5. Manage the procurement of practice equipment, supplies and services.
6. Arrange appropriate maintenance for practice equipment.
7. Adopt a strategic approach to the development and management of patient services.
8. Ensure service development and delivery is in accordance with local and national guidelines.
9. Ensure that the practice complies with NHS contractual obligations in relation to patient care.
10. Routinely monitor and assess patient access and demand.
11. Maintain, develop and implement an effective complaints management system.
12. Liaise with patient groups and PALS.
13. Ensure good engagement and representation with the practice's Patient Participation Group.
Person Specification
Qualifications
* The ideal candidate must have experience of working in primary care and have relevant degree / or management qualification / or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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