Job summary Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Main duties of the job Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general queries, and make new and follow up appointments Accept test samples from patients and deal with accordingly Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including: Relay of GP advice and test results to patients Liaison with external organisations as required Input data into the patients healthcare records as necessary Maintain a clean and tidy working area at all times Patient notes and correspondence Retrieve and re-file records as required ensure correspondence, report, results etc are filed or scanned promptly and in the correct file Use e-mail to onward correspondence as required and record and action all incoming emails Process requests for information I.E SAR and patient online access under the guidance of the team leader Premises Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off About us Darwen Healthlink is a forward thinking, proactive training practice situated within the West Pennine Moors. We are seeking to employ a highly motivated Receptionist/Care Navigator, who has ambition, innovative ideas and would like to become a part of our dedicated team. We are a member practice of the Blackburn with Darwen LPC Federation & part of Darwen PCN. About Us: Darwen Healthlink is a high QOF achiever and we use Emis Web Clinical System, Lexacom, Remote Access and Iplato. Our patient list size is currently around 15000, patients and we are located in a modern multipurpose Health Centre with a variety of Community based healthcare providers within the building such as Treatment Rooms, Dental, Podiatry, MSK, Audiology and have an onsite Community Pharmacy. The Health Centre is located just off Junction 4 of the M65 providing easy access to the Motorway networks Our practice team consists of 4 GP Partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 2 Clinical Pharmacists, 1 Pharmacy Technician, 1 Mental Health Practitioner, 6 Practice Nurses, 1 Healthcare Assistant and 1 Practice Manager, who are supported by an effective and professional administrative team, including the reception team, who have been provided with training on workflow optimisation and care navigation. Date posted 18 February 2025 Pay scheme Other Salary £12.14 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number A2060-21-0864 Job locations Darwen Health Centre James Street West Darwen Lancashire BB3 1PY Job description Job responsibilities Primary Responsibilities : The following are the core responsibilities of the Medical Receptionist/Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general queries, explain procedures and make new and follow up appointments Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Accept test samples from patients and deal with accordingly Support all clinical staff with general administrative tasks as requested Explain practice arrangements and forma requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including: Relay of GP advice and test results to patients Liaison with external organisations as required Input data into the patients healthcare records as necessary Maintain a clean and tidy working area at all times Maintain adequate stationary stocks within the reception office and consulting rooms Patient notes and correspondence Retrieve and re-file records as required ensure correspondence, report, results etc are filed or scanned promptly and in the correct file Use e-mail to onward correspondence as required and record and action all incoming emails Process requests for information I.E SAR and patient online access under the guidance of the team leader Premises Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off Secondary Responsibilities: In addition to the primary responsibilities, the Medical Receptionist/Care Navigator may be requested to: a. Partake in audit as directed by the audit lead b. Support administrative and prescribing staff, providing cover during staff absences c. To support QOF administration team with contacting and inviting relevant patients to the surgery for reviews and procedures Job description Job responsibilities Primary Responsibilities : The following are the core responsibilities of the Medical Receptionist/Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general queries, explain procedures and make new and follow up appointments Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Accept test samples from patients and deal with accordingly Support all clinical staff with general administrative tasks as requested Explain practice arrangements and forma requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including: Relay of GP advice and test results to patients Liaison with external organisations as required Input data into the patients healthcare records as necessary Maintain a clean and tidy working area at all times Maintain adequate stationary stocks within the reception office and consulting rooms Patient notes and correspondence Retrieve and re-file records as required ensure correspondence, report, results etc are filed or scanned promptly and in the correct file Use e-mail to onward correspondence as required and record and action all incoming emails Process requests for information I.E SAR and patient online access under the guidance of the team leader Premises Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off Secondary Responsibilities: In addition to the primary responsibilities, the Medical Receptionist/Care Navigator may be requested to: a. Partake in audit as directed by the audit lead b. Support administrative and prescribing staff, providing cover during staff absences c. To support QOF administration team with contacting and inviting relevant patients to the surgery for reviews and procedures Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable NVQ Level 2 in Health and Social Care Experience of working in a health care setting as a medical receptionist Strong IT skills Competent in the use of Office and Outlook EMIS user skills Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable NVQ Level 2 in Health and Social Care Experience of working in a health care setting as a medical receptionist Strong IT skills Competent in the use of Office and Outlook EMIS user skills Employer details Employer name Darwen Healthlink Address Darwen Health Centre James Street West Darwen Lancashire BB3 1PY Employer's website https://www.darwenhealthlink.nhs.uk/ (Opens in a new tab)