Our client based in Stoke is seeking a Service Controller to join them on a full time permanent basis working 8.00am - 5.30pm Monday to Friday.
As Service Controller, you will be responsible for:
1. Assigning jobs and assessing work priorities to the field engineering team.
2. Ensuring that works are completed to schedule and providing feedback to managers on service planning and overall performance.
3. Answering all incoming calls and ordering parts for the workshop.
4. Efficiently organizing the service engineers' workloads and raising job cards.
5. Updating customers on repairs, conducting monthly stock checks, and dealing with warranty claims.
6. Managing internal invoicing and general supporting administration, along with other ad hoc duties.
You will ideally have experience as a service controller where you have allocated engineers to jobs and will have worked on a service desk within a technical industry, or you will be an experienced service engineer looking to transition into an office-based role. A strong understanding of plant and construction machinery or similar is essential.
To be considered for the role of Service Controller, it is essential that you have automotive/machinery industry service experience. You will possess strong communication skills, be self-motivated, able to use your initiative, and thrive on problem-solving while working as part of a team. This role offers the chance to join a growing, impressive organization.
In return, our client is offering a starting salary of £30,000, 22 days paid annual leave, plus statutory holidays rising with length of service, pension, career progression, O2 Benefits, and much more.
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