Summary
An education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology, as part of your role you will be logging and resolving client issues, recording and resolving faults where ever possible, installing new computer equipment, an exciting and varied role.
Wage
£15,704 a year
Training course
Information communications technician (level 3)
Hours
Monday - Friday between 9:00am-5:30pm.
40 hours a week
Possible start date
Friday 2 May
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Log and resolve client issues.
* Visit clients onsite to carry out a range of IT support.
* Provide technical support to clients and enable them to make full use of the services they offer.
* Record and resolve faults wherever possible.
* Undertake minor repairs to computers and accessories as appropriate.
* Install new computer equipment and services, software, hardware and upgrades.
Person specification:
* Our client is looking for a dynamic, enthusiastic and customer-focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development.
* A degree of knowledge of desktop operating systems (Windows 7/8/10/11).
* Knowledge of MS Office and Microsoft365.
* Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential.
* Good interpersonal skills and to be able to organise yourself and your time effectively.
* A ‘can-do’ attitude and be willing to work as part of a team.
* A full driving licence and your own transport are essential due to travel between Rushden and Northampton.
* GCSEs (or equivalent) in Maths and English at level 4/C or above.
Based on-site at various secondary schools in Northampton, Raunds and Bedford, with visits to the office at 28 Quarry Park Cl, Moulton Park Industrial Estate, Northampton NN3 6QB
The successful candidate will achieve a Level 3 Information Communication Technician qualification upon completion of the apprenticeship.
Where you’ll work
28 Quarry Park Close
Northampton
NN3 6QB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STARTING OFF LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Level 3 Information Communication Technician Apprentice
* Remote training delivery
* Onefile
* VLE
* 6 hours of dedicated training time every week
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative