Main area Therapy Services Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 30 hours per week (1 role of 30 hours per week (4 x 7.5 hour shifts) and 1 role of 18 hours (3 x 6 hour shifts)) Job ref 303-6920847
Employer The Royal Orthopaedic Hospital NHS Foundation Trust Employer type NHS Site Royal Orthopaedic Hospital Birmingham Town Northfield Salary £23,615 per annum, pro rata if part time Salary period Yearly Closing 06/02/2025 23:59
Therapy Services Admin Assistant
NHS AfC: Band 2
Job overview
An exciting opportunity has arisen for two part-time administrative assistants to join the team at our Physiotherapy and Podiatry Department at College Green, Northfield.
The role involves working on reception as part of the Therapy Services Team and dealing with all patients and visitors to the department.
As a member of the Administrative Team, you would carry out day-to-day administrative duties for the department, including dealing with calls and correspondence from patients, consultants, GPs, and other healthcare providers.
As part of this role, you may also be required to work within the MSK Admin Team at the main Royal Orthopaedic Hospital site when required.
The working hours for the first role are 4 x 7.5 hour shifts being worked on a flexible basis weekly to cover the needs of the service (30 hours in total).
The second vacancy hours would be 3 x 6 hour shifts being worked on a flexible basis weekly to cover the needs of the service (18 hours in total).
The service runs between the hours of 07:15 and 20:00 Monday to Thursday and 09:00 to 17:00 Friday. You will be required to cover some early and late shifts.
Main duties of the job
* To work on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.
* Provide clerical support for the Therapy Services Department.
* Maintain the electronic therapy database for the Therapy Services Department using TIARA.
* Process podiatry orders using the hospital's INTEGRA system.
Detailed job description and main responsibilities
* To deal politely and efficiently with all face-to-face and telephone enquiries to the department.
* To deal with distressed, emotional or difficult patients over the telephone and face-to-face in a calm and professional manner.
* Receive and transmit confidential information in accordance with the Data Protection Act.
* Provide administrative support for the Therapy Services and MSK Admin Departments.
* To book patient appointments and classes, liaising with patients/carers.
* Register referrals received in a timely manner.
* Using the 18-week tracker identify referrals on an 18-week pathway and prioritise as necessary.
Person specification
Qualifications and training
* English Language GCSE/Maths or equivalent
* Relevant practical experience
* Experience working in a busy team or environment
* IT and keyboard skills
* Previous experience in a healthcare setting
Experience
* Relevant clerical experience
* Able to work on own initiative
Personal Qualities
* Team player
* Pleasant and professional manner
* Conscientious and hard working
* Able to work using own initiative
* Flexible
* Reliable
* Organised
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