We are looking to recruit a Head of Sales Administration who will oversee the running of the company’s Sales Administration team and the day-to-day running of the London Admin Team, whilst providing administration support to a London office.
About the role:
The successful Head of Sales Administrator will be responsible for:
* Full management of the Sales Administration Teams.
* Organising and managing the team to obtain consistently strong Sales audit scores – over 90%.
* Running and organising the recruitment of new administrators, including interviewing and admin tests.
* Overseeing the training and development of new administrators and providing continuous coaching.
* Acting as a mentor to develop the members of the team.
* Being an expert in their field who can confidently answer sales queries from other branches.
* Acting as the first point of contact for Sales administrative queries.
* Developing and adapting the London Sales Admins to support the needs of the London Sales business.
* Developing and adapting the Country Sales Admins to support the needs of the London Sales business.
* Continuing to bring the two teams together to work more collaboratively.
* Collating data and reporting on business activity.
* Managing the branch audit process with the Business Services Team.
* Once trained, ensuring all Admins have a good understanding of iNexus (reporting software).
* Overseeing administrators' holidays within the London region and ensuring there is always sufficient cover.
* Demonstrating a willingness to help with projects and administration duties for other branches.
* Going above and beyond core responsibilities to meet business needs.
* Able to work autonomously and with little/no instruction.
* Proactive in identifying issues and vocal about sharing ideas to improve the business.
* A leader in creating procedures to maximise organisation and efficiency in the office.
* Ensuring all the team are up to date with their training courses (iLearn).
* Arranging regional admin meetings (min 2 per year) and monthly Teams calls.
* In addition to your ‘base office’, you will be expected to travel to your other office(s) as necessary for the fulfilment of your role.
* Ensuring the smooth day-to-day running of your own office, the London Sales Admin team, and overseeing the smooth running of the Country Admin Team with the Area Admin Manager.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
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