Medical Secretary/Booking Administrator - Peterborough
Are you passionate about providing efficient and responsive service in a medical setting? Do you thrive in a role where attention to detail and excellent administrative skills are paramount? If so, we have the perfect opportunity for you!
As a Medical Secretary/Booking Administrator, you will play a crucial role in supporting Consultants and their medical teams within our Oral & Maxillofacial Surgery Department. Your primary responsibility will be to ensure the smooth provision of patient pathways, catering to individual needs while adhering to Trust requirements.
Main duties of the job
Key Responsibilities:
Efficient Secretarial Support: Provide comprehensive secretarial and administrative assistance to Consultants and their teams, ensuring the highest standards of service delivery.
Patient Pathway Management: Coordinate patient admissions and appointments using the Patient Administration System (PAS), ensuring accuracy and adherence to policies and procedures.
Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and promptly addressing patient inquiries and concerns with sensitivity and confidentiality.
Team Collaboration: Actively participate in team meetings to maintain flexibility in managing changing workloads and contribute to departmental excellence.
Waiting List Management: Manage the 18-week pathway, proactively working to reduce waiting times and ensuring patients are promptly scheduled for pre-assessment and admission.
Liaison and Communication: Serve as the first point of contact for waiting list enquiries, liaising with patients, GPs, and other stakeholders to provide accurate information and support.
Cover and Support: Assist in covering workloads within the Oral & Maxillofacial Department and provide support to colleagues in their absence, ensuring continuity of service.
About us
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job responsibilities
Please refer to the job description and person specification for information regarding the job role.
Person Specification
Education & Qualifications
* Educated to GCSE level standard English Language at Grade A - C (or equivalent)
* RSA II typing or equivalent experience
* NVQ II or III Business Administration
Experience
* Experience of using MS Office, particularly MS Word and Outlook
* Experience of working with general public and/or professionals
* Demonstrate and understanding of customer care/ability to work with sensitive and confidential information
* Experience of working within the NHS and an understanding of medical terminology
* Experience of using Hospital systems, for example PAS (Patient Administration System)
Knowledge
* Knowledge and understanding of Confidentiality and the Data Protection Act
* Understanding and working practice of NHS performance targets including 18 week referral treatment times
Skills
* Good standard of written and verbal communication at all levels
* Organisational skills and a flexible approach to work
* Commitment to self-development
* Ability to prioritise workload and work under pressure to ensure deadlines are achieved
* Ability to adhere to Policies and Procedures and to work with confidential and sensitive information
* Ability to work independently or as part of a team
* Flexible and responsive to change
* Self motivated and ability to build rapport with patients and colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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