Our dynamic team at Unity Communicationsoffers peoplecentric call center services for enhanced patientcare. We emphasize optimum and friendly engagement with patientsespecially during disputes. Our ultimate goal Be the top contacthub for patients requiring urgent solutions to their accountissues.
Do you possess a similarmindset
The vacant spot for an EarlyOut PatientAdvocate is yours! You will handle incoming and outgoing calls toanswer account inquiries resolve payment concerns and negotiatebilling arrangements with patients. You must follow criticalpolicies and procedures to guarantee the highestquality
standards.
Ready to boost yourcareer with us Push that apply button now!
HowYou Spend Your Eight Hours
* Handle a high volume of telephonecalls
* Communicate withpatients in a clear timely and positivemanner
* Maintain adequatedocumentation database and confidentiality at alltimes
* Collaborate with otherdepartmental and hospitalassociates
* Keep a workingknowledge of departmental and hospital policies andprocedures
* Maintain anaverage hold time of twentyseconds
* Be at or above theaverage number of set daily calls andcontacts
* Retain a callhandle time average of five minutes orbelow
* Keep an aftercall worktime of 33% or less of the total talktime
* Maintain a call reviewminimum standard of 95% ormore
* Reach a pause time goalof 17% or less of the total adjusted pausetime
* Verify and updatepatient demographics on everycall
* Maintain 100% qualitycustomer service
* Assist intraining new patientadvocates
* Review update andmaintain policies andprocedures
* Perform otherduties assigned by management
What You Must Possess
* Excellent communication and interpersonalskills
* Professional attitude during urgent orconfrontational situations
* Effective criticalthinking problemsolving and decisionmaking skills
* Independent and teamoriented working attitude
* Computer proficiency
* Ability tolearn quickly and navigate effectively through multiplesystems
* Organizational skills and attention todetail
* Flexibility and ability to meetdeadlines
* A proactive approach to prioritizingneeds and managing resources effectively
* Ability to multitask with a high level of accuracy andefficiency
* Working knowledge of the HealthInsurance Portability and Accountability Act of 1996 (HIPAA) andRed Flag regulations
* Compliance with patientprivacy at alltimes
WhatYou Shall Receive
* HMOcoverage with two free dependents uponregularization
* VL/SL creditsupon regularization
* Friendlyand supportive workculture
* 13thmonth pay andother Philippinegovernmentmandatedbenefits
* Nontaxableallowances
* Pay increasesperformance bonuses birthday gifts and manymore
* Transportationallowance
What You ShouldConsider
* Fulltimeposition
* Monday to Fridaynight shift
* Onsite worksetup
Why Join OurCompany
You look for a company whose seniormanagement listens to what you are and arent saying and whosemanagers and team leads you can genuinely connect with. Accordingto 99% of the current and previous employees recommend UnityCommunications to their friends and 100% approve of its executivemanagement. Our company is a Certified Great Place To Work thatvalues inclusion and diversity and spreads kindness andpositivity.
Remote Work :
No