Who You Are Industry practitioner qualifications (e.g., Microsoft, Cisco, Oracle) ITIL Service Management Qualification (Foundation or above) desirable Educated to degree level desirable Minimum of 3 years' experience in design, systems analysis, programming, or technical support Proven track record of designing or implementing ICT end-to-end solutions Good understanding of ITIL methodology and its application Ability to lead and motivate teams Strong team leadership, line management, and coaching skills Substantial expertise in design, systems analysis, or technical support Excellent communication and presentation skills Ability to translate technical jargon to non-technical audiences Problem-solving innovation with a logical approach Commitment to continuous improvement, equality, and diversity What the Job Involves Providing lead technical expertise in specialist technical areas Possibility of managing a small team of ICT Engineers/Designers and Technical Support Officers Maintaining up-to-date, in-depth ICT technical knowledge Implementing solutions, projects, and programs effectively Performing ICT problem diagnosis and resolution, including emergency support Leading discussions with suppliers and exploring emerging technologies Design responsibility and technical ownership of solutions Ensuring all design deliverables meet quality standards and deadlines Adherence to industry standards, ITIL processes, and security policies Providing customer-focused service delivery Mentoring and guiding ICT Engineers and Technical Support Officers Effective communication and collaboration with colleagues and customers