Import Coordinator Job Type: Full-time, Permanent (Subject to 6-month probation) Location: Grimsby Salary: £28,500 Hours: 09:00am-17:00pm Holiday: 20 days holiday Bank Holiday We are seeking an Import Coordinator to oversee the daily operations of selected reefer accounts. This role requires a proactive individual who can manage customer needs effectively and ensure all operational milestones are met timely. Day-to-day of the role: Ensure timely completion of all required milestones on connect. Meet all customer needs and manage day-to-day operations for customers. Proficient in handling customs entries. Set examples of good working practice and showcase excellent customer service. Liaise with the relevant team leader on all matters relevant to the department/account. Ensure regular filing of completed jobs and monitor the correct profit and loss for the accounts handled. Recognise any changes in customers’ shipping trends and report to the General Manager. Manage invoicing, ensuring that all invoices are raised, and purchase invoices are accrued for correctly and passed on time. Familiarise with the Standard Operating Procedures (S.O.P.’s) of all accounts handled. Act as a backup for any team member as necessary, ensuring all issues are communicated to the Team Leader or General Manager. Promote compliance across the department/section and assist with customer queries/complaints. Ensure all emails and correspondence are replied to in a timely manner and provide a complete handover to the team leader in the event of any planned holiday or absence. Required Skills & Qualifications: Experience in reefer operations or similar roles within logistics. Strong ability to manage multiple tasks and remain organized. Excellent customer service and communication skills. Proficiency in customs entries and understanding of logistics software. Ability to work independently and as part of a team. Problem-solving skills and the ability to handle complex logistics situations. Benefits: Competitive salary starting at £28,500. Permanent contract with a standard probation period. Holidays and work hours as per the offer letter. Opportunities for professional growth and development within the company. To apply for the Import Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.