As an “agent of change”, the Senior Clinical applications Manager will guide the developing, supporting, integrating and maintaining of multiple patient/clinical databases and applications across the Trust to inform stakeholders and support service enhancement in an ever-changing marketplace, managing multiple workstreams and technical areas to address the Trust’s strategic and Digital objectives.
Lead responsibility for the overall operational management of multiple clinical information systems, ensuring optimal business continuity of supported applications is maintained at all times. This includes the management of adequate failover processes, ensuring cross cover and rotational working exists to support changing demands of the Trust, services, managers and end-users, working closely with Clinical application Managers where necessary.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Responsible for the development and embedding of new ways of working for Clinical Application Managers (skills sharing) and ensuring Clinical Application Managers develop robust cross-cover and rotational working within team. Responsible for ensuring adequate support and training is provided by Clinical Application Managers.
Responsible for the movement/integration of legacy clinical systems into our main clinical system “Sunrise”.
Responsibility includes future proofing the Trust’s requirements and technical capabilities, understanding existing technology roadmaps, initiatives being undertaken by other trusts using the same applications and competing technologies, establishing and reciprocating the sharing of information about application best-practice, overarching vendor and business partner relationship management (include activation of SLA penalties and escalation vendor-side where necessary).
Provide 3rd line support and final resolution stage responsibility for all applications within area of responsibility. Taking innovative and effective measure to address technical issues or under performance that may involve multiple suppliers at the same time.
Line management of Clinical Application Managers, including regular update meetings, performance management, appraisal and responsible for overall administration and performance of support teams reporting to this post.
Responsible for ensuring robust data assurance measures are developed and implemented, communicated and adhered to improve data quality throughout the Trust. Where necessary support application managers to resolve specific areas of poor data quality. Responsible for ensuring all routine and ad-hoc data quality improvement is undertaken appropriately. Responsible for developing policy and supporting documentation and communication to inform specific areas of data quality and assurance, e.g. naming of twins.
Responsible for ensuring strong business partner relationships are developed by application teams and suppliers.
Responsible for escalated individual performance issues including resolution within team including overall responsibility for the consistent and adequate provision of support services. Responsible for escalating problems in these areas to senior managers and maintaining communication regarding resolution.
This advert closes on Friday 14 Feb 2025