At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Senior Contract Service Manager
The Senior Contract Service Manager position, reporting into the Head of Public Sector and working as an integral member within the Government Solutions Commercial team, requires an experienced specialist to help manage and drive success within the contract. The ideal candidate will have a proven track record in managing tier 1 customer contracts. This role requires exceptional leadership, strategic thinking, and strong problem-solving abilities to drive profitability and ensure long-term customer satisfaction. A leader who can shape the growing business into what Iron Mountain needs to deliver, and undertake high-level contract negotiation, operational workflow best practices, and proven P&L responsibility.
TYPICAL OBJECTIVES FOR THE ROLE INCLUDE:
1. Take ownership of tier 1 customer contract.
2. Conduct a thorough analysis of the existing contract, financials, and operational processes to identify areas for improvement.
3. Negotiate changes to existing contract.
4. Collaborate with cross-functional teams, including sales, operations, finance, customer service, and 3rd party supply chain partners to develop and implement effective delivery and growth plans.
5. Develop and maintain strong relationships with key stakeholders, including the customer's executive team, to understand their needs, concerns, and expectations.
6. Identify opportunities to optimise costs, improve operational efficiency, and enhance the value proposition for the customer.
7. Implement performance metrics and KPIs to track progress, measure success, and report on the financial health and profitability of the account.
8. Provide strategic guidance to the account team to ensure customer satisfaction, retention, and growth.
9. Conduct regular business reviews with the customer to address concerns, communicate progress, and identify additional opportunities for improvement.
10. Collaborate with the finance team to develop pricing strategies, negotiate contract terms, and ensure profitability targets are met.
11. Stay updated on industry trends, market conditions, and competitor activities to identify potential risks and opportunities for the account.
12. Provide mentorship and guidance to the account team, fostering a culture of continuous improvement and accountability.
THE IDEAL CANDIDATE
The ideal candidate will have multiple years of leadership experience including:
1. Bachelor's degree in Business Administration, Finance, or a related field.
2. Extensive experience in account and contract management, with a focus on high-level contract negotiation and operational workflow optimization.
3. Proven track record of successfully managing contracts and driving profitability, with P&L responsibility.
4. Extensive experience in contract and change management, including scope definition, risk mitigation, and stakeholder management.
5. Strong financial acumen with the ability to analyse P&L statements, identify trends, and implement strategies to drive profitability.
6. Excellent negotiation, communication, and interpersonal skills to effectively engage with clients, senior management, and cross-functional teams.
7. Strategic thinker with the ability to develop innovative solutions and drive change.
8. Ability to work under pressure, meet deadlines, and manage multiple priorities.
9. Experience working in Public Sector and highly regulated environments.
10. SC cleared highly desirable.
11. Be used to working in a global organised and collaborative matrix structure.
WHAT’S IN IT FOR YOU?
1. Be part of an ever-evolving global organisation focused on transformation.
2. Have a support system where you have a safe place to voice your opinion and share feedback.
3. Open space to be creative, strategize, brainstorm, and plan for the future success of IRM.
4. Global connectivity to learn from 27,000+ teammates across 63 countries.
5. Be part of a winning team who embrace diversity, inclusion, and our differences.
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Category: Sales
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