This is a Customer Service Representative - Spanish Speaking role with one of the leading companies in AU right now, Easygo, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as they take off.
More About the Role at Easygo
* What you will do:
* As a Spanish speaking customer service representative, you'll be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. And get this, you'll be doing it all through chat!
* Your Squad:
* Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome, so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.
* Work Schedule:
* The online casino world never sleeps, and that's why we've crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones. We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work. No more wondering when your days off will be, we've got you covered for the month!
* Main Duties and Responsibilities:
* Respond to customer inquiries and requests in a timely and professional manner via chat.
* Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction.
* Respond to customer inquiries in both English and Spanish, with fluency in both languages.
* Keep up-to-date with product information and company policies to accurately assist customers.
* Maintain customer data and communicate effectively with internal teams as needed.
* Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.
* Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days.
* It would be a bonus if you also had (Desirable skills):
* Sports & Gambling knowledge advantageous.
* Cryptocurrency knowledge would be advantageous.
* Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom.
* Australian work rights are preferred.
* Some of the perks of working for us:
* EAP access for you and your family.
* Access to over 9,000 courses across our Learning and Development Platform.
* Paid volunteer day.
* Two full-time baristas who will make your daily coffee, tea, or fresh juice!
* Daily catered breakfast.
* Massage Wednesdays - we get professionals to do this!
* Team lunches and happy hour in the office from 4pm on Fridays.
* Fun office environment with pool tables, table tennis and all your favourite gaming consoles.
* Help yourself drinks fridges and snack shelves.
If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile; we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Easygo.
Applying here is the first step in the hiring process for this role at Easygo.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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