Vacancy NameEcommerce Executive - Ocado Smart PlatformVacancy NoVN527Job TypeFixed TermLocationHatfieldJob DetailsWe’re Ocado Retail. We’re the people powering Ocado.com, the world’s largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.
We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring our best selves, and Challenge what's possible.
We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of tomorrow, today.
We are looking for an Ecommerce Executives to join our Ecommerce team on a 6 month fixed-term contract.
Key Accountabilities:
External account management
1. Communicate promo periods to suppliers; chase assets, and liaise with suppliers and external design teams as required. Onboarding new suppliers, Trading Managers and Assistants, and Merchandising team members
2. Be aware of any related media in the supplier’s media plan, eg. Shop-in-shops
Internal account management
3. Communicate daily status to Supplier Content Design Team Lead, and relevant business partners where required
4. Identify and escalate issues where required
5. Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time
6. Liaise with the Merchandising team to deliver completed assets on time
Workload management
7. Set up and manage processes for each promo period
8. Anticipate workload/resource requirements and plan accordingly. Produce reports to track efficiency. Ensure that resources are being used effectively, that production stays on track, and that media is delivered correctly and on time
9. Continuously improve the process
Quality control
10. Ensure that all suppliers have up-to-date application guides. Ensure that all suppliers have up-to-date templates. Ensure that all banners are correct. Feedback corrections to suppliers and/or correct banners as applicable
Design
11. Create internal banners, understand brand guidelines, and optimise media within set guidelines
Stream management
12. Manage the delivery of the day-to-day output of their dedicated area
13. Using Insights data, report on the effectiveness of each area post promo
14. Be an agent for change in your area, developing, self-evaluating, and enhancing processes, whilst also acting as the promoter of your stream
Strategy
15. Thinking within Workstream - how owned plans & actions affect others in the same workstream, how plans & actions of workstream team members affect owned plans and collaboration opportunities within the same workstream
16. Collaboration
17. Actively looking for opportunities to improve owned areas, and to collaborate within workstream (e.g. Digital & CRM)
Day-to-day duties include:
18. Share up-to-date application guides and templates with all suppliers
19. Update guidelines and supporting content for internal and external parties where required
20. Check artwork against Ocado Retail application guides
21. Correct or feedback to suppliers as required
22. Upload all banners into Scribe
23. Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time
24. Liaise with the Merchandising team to deliver completed assets on time
25. Proactively communicate workload status to business partners
26. Develop and maintain positive relationships with all stakeholders
27. Set up the SFC sheet
28. Create NST's
29. Brief suppliers
30. Download media
31. Process late media
32. Optimise banners
33. Check banners
34. Check missing media / promotions
35. Map categories
36. Add content (search / category)
37. Onboard suppliers
Skills, Experience, and Qualifications
Essential
38. Good attention to detail
39. Commercial awareness
40. Ability to multitask and prioritise workloads in fast-paced environments
41. Good verbal and written communication skills
42. Adobe CC - Photoshop
43. MS Excel
Desirable
44. CMS expertise
45. HTML
46. Good project management or account management experience
47. Tableau
What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.
These benefits can also be customised so you can pick and choose to best suit your lifestyle.
Core Rewards
48. 26 Days Annual Leave plus bank holidays
49. Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
50. 50% income protection
51. 4x salary life insurance
52. 15% Ocado.com discount
53. 20% Marks and Spencer discount
54. Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
55. Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)
Health & Wellbeing
56. Private Medical Insurance
57. Critical Illness
58. DigiCare+
59. Healthcare Cashplan
60. Health Assessment
61. Dental Insurance
62. Eyecare Vouchers
63. Digital GP
64. Mental Health
Flexible Benefits
65. Tax-efficient electric vehicle leasing scheme
66. Access to a retail discount platform, providing discounts and cashback
On-site at Apollo
67. Free onsite parking and free shuttle service from Hatfield station
68. Regular socials, including Town Halls and Mixers & our ORL Summer Party
69. ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
70. As part of our inclusive nature, help make change within the business and join any of our Networks
Travel to Apollo
We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!
Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE
Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.
A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.
Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status
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