Hybrid Customer Service Advisor – (Datchet SL3 9LL)
Start Date: 20th January
Full availability required to attend training 20th January - 7th February
Varied Shift Patterns Monday-Saturday - full rota below.
Salary: £23,796
ArvatoConnect is a customer experience and business optimisation partner for organisations that are ready to reshape and reinvent how they work and how they connect with those who matter most. We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies – and ultimately grow and confidently embrace the future.
ArvatoConnect is seeking Customer Service Advisors to represent an international retailer whose global success has been driven due to its creativity and close links to its customers. This fashion retailer prides itself on its creative approach to retail and offers an innovative and excellent training package to prepare successful candidates for a successful career with us.
The successful candidates will work 40 hours per week, over 5 days, with pre-advised shift patterns that will vary each week and will be a mix of the following:
* Weekday 8am-5pm 2-3 days a week office based, remaining days remote
* Weekday 8.30am-5.30pm 2-3 days a week office based, remaining days remote
* Weekday 10am-7pm 2-3 days a week office based, remaining days remote
* Weekday 11am-8pm 2-3 days a week office based, remaining days remote
* Weekday 12-9pm Remote
Full flexibility required across all shifts; fixed shifts or fully remote roles cannot be accommodated. Please note that business hours are 8am - 2am so there may be times that you are required to work outside of the above.
Key Responsibilities and Accountabilities
* To work as part of a team delivering a first-class, professional telephone inbound and outbound service to support and delight our client’s customers.
* Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against.
* Maintain an excellent knowledge of our client’s portfolio of products to understand customer needs.
* Responsible for skilfully retaining customers through positive customer relationship building.
* Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence.
Knowledge, Skills & Qualifications
* You can demonstrate that you can meet the criteria detailed in the job description (attached).
* You'll have experience interacting with customers via telephone, email, or web chats.
* You can work independently and as part of a team.
* You will feel comfortable and may have experience in providing technical support and guidance.
* IT literate, strong keyboard skills, and comfortable in using a wide range of commercial software packages, for example, Microsoft Office.
In return, we’ll offer you:
* 31 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off.
* Excellent on-the-job training and ongoing core skills development.
* Life assurance and access to a company pension scheme (after the qualifying period).
* Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less.
* An employee assistance program to ensure your wellbeing.
* Monthly employee-voted awards to recognize your achievements.
Still like what you see? If you want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!
* You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks.
* You will need a quiet and comfortable ergonomic workstation when working remotely.
* Full availability during the three-week training period required.
* You are based in the UK.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
#J-18808-Ljbffr