Biosite provides biometric access control and workforce management software solutions for the construction industry.
Biosite is expanding the team and is looking for a Service Engineer to support its growth journey. Joining the service department team, the service engineer, reporting directly to Service & CCTV Supervisor, will play an essential role in service to drive profitable and sustainable growth, whilst upholding company values.
About Biosite
Biosite is a tried and trusted partner for the construction industry, specialising in biometric access control and workforce management software solutions since 2010. Additional, integrated solutions for fire safety, site management software and site surveillance technology, form part of a comprehensive portfolio developed for the construction industry to support safety, security, efficiency and compliance on site.
Biosite has the software and hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience.
Biosite is backed by the global leader in access solutions, ASSA ABLOY.
Our mission and values
Biosite’s mission is to be the first choice for access control, workforce management, fire safety & security in the construction industry.
How the team behave internally and with customers is driven by Biosite values of being Empowered, Innovative, Proactive and Adaptable.
The role is field based:
The Service Engineer is responsible for the servicing and maintenance of equipment in the field.
Key Responsibilities:
1. Installation –
Attendance and completion of Installation Visits
Installation of Access Control, Wireless Fire Alarm and CCTV systems
Commissioning of Installations to include Walk Tests of CCTV systems and Technical sign offs with Technical Support
Managing own van stock and ordering replacement stock with Stores Team
Maintaining exemplary standards to build rapport with customers
Adherence to Health and Safety and Environmental Regulations
2. Service –
Attendance and completion of Service Call Outs
Basic trouble shooting, maintenance and repair on designated equipment
Completion of preventative maintenance such as health checks
Managing own van stock and ordering replacement stock with Service Supervisor
Maintaining exemplary standards to build rapport with customers
Adherence to Health and Safety and Environmental Regulations
Knowledge and Expertise:
1. Strong construction industry knowledge preferable
2. Computer literacy and understanding of PC hardware
3. A good understanding of electrical equipment
4. A good understanding of networking and routing
5. Valid CSCS Card is preferable
6. Experience of engaging with customers in a pressured environment is preferable
7. Valid Driver's Licence is essential
Personal Characteristics:
1. Well organised and punctual
2. Excellent Communication Skills both verbal and written
3. Good problem solver
4. Ability to work on own initiative
5. Ethical and trustworthy
6. Maintain a professional appearance at all times
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