Head Spa Therapist Job Summary: Oversee spa operations, manage a team of therapists, and deliver world-class treatments in a luxury hotel & spa setting.
Main Responsibilities:
* Lead, mentor, and develop a team of therapists to deliver exceptional treatments and customer service.
* Conduct regular training sessions to maintain high standards and introduce new techniques.
* Oversee therapist scheduling to ensure efficient service delivery.
* Ensure all treatments meet five-star standards and protocols.
* Manage spa inventory and ensure stock levels are maintained.
* Handle guest feedback and resolve issues promptly and professionally.
* Collaborate with the spa manager to develop new treatments and packages.
* Ensure compliance with health and safety regulations.
* Maintain accurate records of treatments and client information.
Essential Criteria:
* Proven experience as a Senior or Head Therapist in a luxury spa environment.
* Professional certification in massage therapy, esthetics, or a related field.
* Exceptional leadership and team management skills.
* Strong communication and interpersonal abilities.
* Extensive knowledge of spa treatments, products, and industry trends.
* Ability to maintain a calm and professional demeanor under pressure.
* Proficiency in spa management software is an asset.