Central Employment are delighted to be working in partnership with a long-term global industrial manufacturing and engineering client, as they look to recruit a B2B Customer Account Manager.
Establishing and building strong internal customer relationships and communications channels within the group will be key, simultaneously managing day-to-day issues that may arise between the production, engineering teams and its internal customers, while identifying and implementing opportunities to grow the business.
Key Responsibilities
* Develop and maintain a thorough understanding of how the company operates, its products, their use in application and company internal processes and procedures.
* Establish and build strong internal customer relationships and communications channels within the group, maintaining and strengthening existing accounts.
* Management of day-to-day issues that may arise.
* Answering customer calls and rapidly responding to enquiries and expediting answers and solutions.
* Effective use of the company CRM system to ensure up-to-date information.
* Working with the wider sales team, helping to develop and implement best practice and a consistent approach across both internal and external customers.
* Identifying opportunities for both revenue growth and/or increased profitability.
* Data collection and analysis to aid with forecasting, reporting and other applicable metrics and KPIs.
Minimum Requirements
* 2-3 years experience in a sales & customer service environment – ideally within a B2B production or engineering environment.
* High level of computer literacy and full working knowledge of Microsoft Office 365, TEAMS etc.
* Experience in analysing and interpreting sales data.
Location: West Midlands
Type: Permanent
Salary: Up to £55,000 DOE
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