Description
Salary: £32,500
Hours: Monday – Friday, 08:30 – 17:00 (No weekends)
Location: Hereford (Office-based, Full-Time, Permanent)
Benefits: Bonus, Free Lunch & Refreshments, Private Medical Insurance, Free Parking
The Opportunity
Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? We’re looking for a Customer Service Executive to join a dynamic and friendly team in a well-established SME business that supplies essential products to the care industry.
This role is perfect for someone who thrives on managing multiple tasks, solving customer queries efficiently, and building lasting relationships. With a fantastic work culture, supportive leadership, and plenty of room for progression, this is a great opportunity to grow your career in a collaborative and customer-focused setting.
What You’ll Be Doing
* Managing a busy inbox and processing sales orders, quotations, and queries
* Handling customer enquiries via phone, email, and live chat (with a target to answer 90% of calls within 2 seconds!)
* Building strong relationships with customers, going the extra mile to exceed expectations
* Identifying client needs and spotting opportunities to upsell products
* Ensuring all communications are professional and on-brand
* Collaborating with Account Managers and internal teams to improve the customer experience
* Providing solutions to customer...