Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. The Fixed Income Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence as we work closely with partners in our business including Trading, Sales, Operations & Risk and Controls to operate stable platforms to enable us to the be the best for our clients. Role / Position Overview: CITI is seeking a highly motivated candidate for the position of within our global production management team. The successful candidate will be responsible for production management of our suite of core Global Spread Products (GSP) applications, working through problems, and dealing with user issues. The candidate will also be responsible for driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions. Responsibilities: Own; Provide L1/L2 production management for mission-critical & GSP applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains production application systems that have completed the development stage and are running in the daily operations of the firm. Work closely with the development, Infra teams, QA and business support teams, and the GSP business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively o all stakeholders. Work on technical solutions to be able to streamline, automate existing processes and provide smart monitoring solutions. Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc. Own, coordinate, communicate and execute disaster recovering testing, application production releases for your applications Analyze applications to identify risks, vulnerabilities, performance, and stability issues prior to them occurring, coordinate and work with other teams to ensure they are addressed. Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Develop a comprehensive understanding of how applications collectively integrate to contribute to achieving business goals. Liaise with business support teams and application development groups. Provide technical support coverage to all the GSP application, actively monitoring the applications and technical platform SLA’s and KPI’s. This individual should have detailed knowledge of the applications and the upstream and downstream dependencies. They should be able to understand the application processes, database schema as an expert. When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved. Acts as mentor or coach to newer or more junior analysts. The candidate will spend a portion of their time on development tasks such as new features, scaling, recovery, and automation of manual tasks, continuous integration, and continuous delivery. Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency The candidate will partner closely with each area to perform diagnostic and forensic investigation for outages caused by scale issues in applications Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Qualifications: Demonstrated experience in an Application Support, Production Management, or related role would be preferred Experience installing, configuring, or supporting business applications. Experience tracking issues through tools such as JIRA and ServiceNow Good all-around technical skills/background Experience with some of the below technologies is required: UNIX (AIX/ Linux) environment Databases - Oracle, Microsoft SQL Server Scripting languages - Python, Shell, Java/javascript, Perl Demonstrated analytical skills Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Ability to plan, organize and prioritize workload. Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder Effectively share information with other support team members and with other technology teams, the ability to work with your colleagues in an all around team environment Willingness to learn, self-motivated Experience in Fixed income business knowledge/understanding is preferred Experience in supporting Sales and Trading, Risk and Trade Management Platforms or similar systems. Exposure or high level understanding of cloud computing platforms (AWS, Azure) Experience with ITRS Geneos, Appdynamics or alternate APM/Monitoring tools Knowledge/ experience of incident, Change and problem Management procedures What we’ll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. LI-BH1 Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.