Information and Data Coordination: To be proficient in using Microsoft office packages and other identified IT systems and supports other team members in their use To record relevant service user documentation contemporaneously on identified IT systems as required To use risk stratification IT system to identify service users at possible risk of hospital admission Maintain excel/access databases to track service users case management To support completion of service users referrals, record electronically and feedback to team members To extract caseload information from the service user database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team. To input data onto the service user information management systems to update service user details, and periodically use reports to ensure service user details are correct. Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring accessible to all relevant parties Service User Support: Complete service user support to ensure care coordination actions are completed Communicate with other members of the integrated case management team if service user at possible need of further intervention to prevent unplanned hospital admission Make up new service user information electronically Provide and explain relevant information regarding services and integrated case management to service users and cares To communicate effectively with service users and their families/carers, other staff both internal and external and members of the public Signpost team members, service users and carers to relevant services, ensuring information is updated regularly