Telecoms Support Engineer / VOIP Support Engineer
* Type: Permanent
* Location: Croydon
* Salary: Up to circa £35,000 per annum (dependant on experience)
Exciting opportunity for Technical/Telecoms Support Engineer, with a focus on VoIP to join a growing telecommunications organisation based in Croydon
This role involves providing technical support within the telecoms and connectivity sector.
This is a rare chance to join an organisation of dedicated professionals in a calm, non-call centre environment where we value innovation and responsiveness. The company have a strong record of staff retention and a very low turnover and offer a great working environment.
If you are keen to advance your career in technical support within the telecoms sector, please apply below.
Day to Day of the role:
1. Provide technical support across entire product portfolio, with a focus on VoIP.
2. Assist in diagnosing faults across all platforms and liaise with suppliers to ensure timely resolution.
3. Interact with clients through tickets, emails, and calls, offering clear communication of technical topics to both technical and non-technical customers.
4. Contribute to the continual improvement of the platform and processes.
5. Demonstrate a proactive approach to problem-solving and a willingness to see support scenarios through to completion.
6. Expand knowledge across a wide portfolio of services, p...