Closing Date: 23.59 hours GMT on Thursday 13 March 2025 (unless otherwise stated)
Reference: CS-354-25
If you have experience providing excellent reception services, good IT skills, and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy, and patience, this role could be ideal for you. Join our team, providing a friendly, helpful, and informative reception service to students, staff, and external visitors.
For much of your shift, you will be the sole receptionist, and therefore it is essential that, in addition to having excellent customer service skills, you can deal calmly and confidently with all queries and bookings. When the students go home in vacation periods, Commercial Services operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.
Typical shift patterns are 08:00-16:00 or 12:00-20:00 on a rota basis.
As a Receptionist, you can expect to be involved in:
* Confidently resolving all initial enquiries from students, staff, residents, and others
* Issuing keys and maintaining/monitoring the security of them in line with procedure
* Programming student and vacation guest bedroom key cards using access control software
* Acting as the central reception point for deliveries, sorting and collecting post, taking and passing on urgent messages, reporting room defects, and taking payments
* Using our software module to search for and communicate with residential students by email and check students or vacation guests in and out
What will you bring to the role?
* GCSE grade 4/C or above in English and Maths or equivalent
* Experience of working in a busy and demanding front-facing customer service environment providing excellent customer care
* The ability to demonstrate experience handling difficult and unexpected situations
* A high level of IT skill and familiarity
What we can offer in return:
As a member of our team, you can expect a friendly, open, and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:
* 43 days' leave per year (personal leave, bank holidays, and additional days allocated for the Christmas period, pro rata for part-time staff)
* Excellent pension scheme with generous employer contributions
* Corporate employee-funded healthcare plan, in partnership with Benenden Health
For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent.
We are ambitious for our people, our communities, and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-354-25.
Please note - Previous applicants need not apply.
#J-18808-Ljbffr