Haemaglobanopathy Support Worker - Paediatrics
Provide clinical and non-clinical support to the multi-professional team under the direction of an appropriate registered health care professional.
Deliver direct and indirect care as delegated under the direction and supervision of an appropriate registered health care professional.
Support the delivery of effective health care to patients/service users by undertaking duties as identified by the multi-professional team.
Undertake specified and unsupervised aspects of care and therapeutic intervention as delegated by the registered health care professional within an agreed protocol, sphere of responsibility and after completing appropriate competency-based training agreed by the Trust.
You may be required to work in other designated locations of the Trust as well as your primary base. The Northampton Specialist haemoglobinopathy team currently incorporates Northampton and Kettering, flexibility is required across the two main hospital sites.
Main Duties of the Job
DELIVERY OF EFFECTIVE HEALTH CARE WITHIN THE ORGANISATION
Undertake specified direct and indirect care and clinical and therapeutic interventions as delegated by the Registered Nurse/health care professional.
Carry out specified delegated clinical care and support consistent with the patients'/users' plan of care.
Deliver unsupervised specified care and interventions as prescribed by an appropriate registered health care professional in accordance with agreed Trust and CMG policies, procedures, and protocols.
Assist the registered professional in developing care plans; assessing and documenting care and providing verbal and written reports in an effective and safe manner.
Make observations of care, supporting the patients'/users' general health and wellbeing.
Maintain effective communication with the Registered Nurse/health care professional regarding issues relating to assigned duties, promptly reporting areas of concern.
Assist and support care delivery by only undertaking delegated work that is within own level skill and competence.
Contribute to the overall effectiveness of the care delivered by the health care team and which benefits the patient/user experience.
About Us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job Responsibilities
KEY RESPONSIBILITIES
Operational
* Provide a telephone or face-to-face triage service within an agreed scope of practice.
* Signpost queries as appropriate to the clinical, information or administrative teams.
* Ensure prompt documentation of patient/carer contacts.
* Using excellent communication skills, liaise with the CNS when non-routine and refer complex decisions to the team for assessment and review.
* Support the CNS in coordination of care for Haemoglobinopathy patients from referral throughout their treatment.
* Visit patients as in-patients or out-patients as directed by the CNS.
* Support patients by helping to complete Patient Feedback forms and developing Care Plans.
* Provide a touch point for patients to ensure two-way communication during treatment.
* Provide guidance, contact and support for Haemoglobinopathy patients.
* Ensure all relevant patient appointments for nurse-led services are notified in a timely manner.
* Support people affected by Haemoglobinopathies to self-manage during and after their treatments.
* Coordinate face-to-face appointments as per MDT instructions.
* Support and contribute to audit processes, governance, research, clinical research trials and service development.
* Support the planning/inviting/organising of informative events for patients.
* Plan own workload daily and set priorities for workload management.
* Able to complete tasks in a timely manner and according to relevant protocols for service.
Care coordination and navigation of care and support.
Under the guidance and supervision of the CNS:
* Coordinate follow-up investigations required as part of the patients' treatment.
* Maintain an accurate and validated Haemoglobinopathy database(s).
* Develop and maintain a good professional relationship with patients and with the specialist Haemoglobinopathy team.
* Facilitate access to health and well-being services and other support services.
* Provide basic telephone advice and refer on or signpost to other sources of support as per instruction.
* Be a point of contact for patients and families whilst they remain Haemoglobinopathy patients.
* Prepare relevant written patient information folders.
* Provide supported self-management through coaching around managing side-effects of the disease or treatment.
* Provide health promotion advice to patients and their carers/relatives.
Coordination of Education and Provision of Advice
* Support patients and carers to access up-to-date and appropriate information and support.
* Support the direction of the patient or carer to education or support areas.
* Support patients and carers to understand signs, symptoms, or situations to be aware of that would indicate concern.
* Inform patients and carers on how to make contact when their condition or needs have changed.
General Responsibilities
* Identify personal education needs and skills development with the Clinical Nurse Specialist.
* Be responsible for own personal educational development.
* Participate in an annual review with the Clinical Nurse Specialist and Lead Haemoglobinopathy Nurse.
* Review own work and identify activities to support learning and development.
* Participate in annual staff appraisal, staff development and training activities.
* Actively take part in learning activities and maintain a record of these.
* Carry out administration duties required by the role.
* Understand that there will be some distressing situations and when to seek appropriate support/advice.
* Demonstrate an awareness of the limits of own practice and knowledge.
* Feedback patient and carer concerns/unmet needs to CNS as appropriate.
Information Management
* Record information on database and prepare reports when requested.
Person Specification
Education, Training and Qualifications
* Educated to Vocational Qualification/NVQ Level 3 or equivalent level of education, training or experience.
* Holds National Care Certificate or equivalent level of education, training or experience.
* Holds Functional Skills Level 2 Maths and English or education equivalent.
* Good standard of written and spoken English.
* Speciality specific training and competencies achieved and ongoing development.
Knowledge and Experience
* Experience working as a Healthcare Assistant/Support Worker in a healthcare, social care organisation/setting.
* Demonstrates an understanding of the role and responsibilities of a Support Worker.
* Experience of working in a healthcare team and patient settings.
* Demonstrates ability to pass on knowledge to others.
Skills
* Good communication and listening skills (written and verbal).
* Able to work on own initiative, following direction from a Registered Practitioner.
* Able to relate well with patients, relatives, visitors, colleagues, and the multi-disciplinary team.
* Recognise the need to undertake training to a specified level of competence.
* Computer literate with good keyboard skills for entering/updating patient records.
* A willingness to undertake phlebotomy training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a year Per Annum/Pro Rata
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