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Senior Pensions Administrator
Portsmouth
Hybrid
Full Time
Permanent
REQ002735
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for an experienced Senior Pensions Administrator to join our vibrant Portsmouth office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a pensions administration role where they have gained knowledge and experience of defined benefit pensions schemes, client work and perform complex calculations.
The Role
As a Senior Pensions Administrator at XPS you will:
* Maintain a client focused approach, developing trusting and credible partnerships with clients both face to face and via telephone.
* Oversee the management of monthly and annual processes on the team, ensuring processes are fully monitored and completed in line with customer and legislation requirements.
* Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
* Ensure standard documentation is scheme specific and incorporate them into existing procedures.
* Participate in client meetings where appropriate.
* Handle complex pensions queries.
* Sign out non-standard letters in response to client and member queries.
* Update relevant pension administration databases and systems.
* Perform manual benefits calculations.
* Identify training needs across the team and assist with developing and mentoring team members.
* Support, motivate and coach colleagues to the benefit of the team and wider Company.
* Manage ad hoc projects and exercises.
Your Profile
Essential Criteria
* Previous pensions administration experience of Defined Benefit (DB) schemes.
* Experience of current pensions legislation and framework.
* Ability to perform complex calculations and check work of junior colleagues.
* IT proficient, particularly in Microsoft Word, Excel & Outlook.
* Maths and English GCSE grade 4/C or equivalent.
* Confident communicator and problem solver.
* Self-motivated and enthusiastic approach to work, taking responsibility for personal and technical continuous professional development.
* Eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
* Able to see projects/tasks through to completion within given timescales.
* Great interpersonal and organisational skills.
What We Offer:
* Competitive salary
* Participation in annual discretionary Bonus Scheme
* 25 days holiday plus flexibility to buy or sell holiday
* Flexible Bank holidays
* Pension scheme, matching contribution structure
* Healthcare cash plan
* Flexible Benefits Scheme to support you in and out of work
* Life Assurance cover, four times basic salary
* XPS Rewards (offers High Street discounts and savings)
* Employee Assistance Programme for you and your household
* Access to a digital GP service
* Paid volunteering day for Company organised events
* Staff referral scheme
What Next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team if you require any adjustments to the recruitment process.
The successful candidate will need to demonstrate the following requirements:
* Right to Work confirmation
* DBS Disclosure check
* Employment or educational references covering five years
* Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
XPS try wherever possible to respond to all applicants; if you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
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